we are running version 3.1.6 with no option to upgrade in foreseeable future.
On Tue, Jun 25, 2013 at 12:39 PM, Steven Carr <sjc...@gmail.com> wrote: > What version are you running? 3.2.x definitely has this option > (Ticket::Frontend::AgentTicketNote###Queue), it's just set to "No" by > default. > > Steve > > On 25 June 2013 11:10, Neil Simpson <nad...@gmail.com> wrote: > > Hi, > > > > thank you for your answer but "Note" does not offer the changing of > queue's. > > it's the same issue as i already have, adding a system field to a > different > > view. > > > > i checked the options in sysconfig but you can't add a "change queue" to > > Note. > > > > thanks for any feedback, > > > > Neil > > > > > > On Tue, Jun 25, 2013 at 11:46 AM, Steven Carr <sjc...@gmail.com> wrote: > >> > >> I would suggest you move tickets between queues by using the "Note" > >> functionality, this will allow you to also add in comments at the same > >> time and change a variety of other options. You can configure the > >> options in SysConfig - Ticket -> Frontend::Agent::Ticket::ViewNote > >> > >> Steve > >> > >> On 25 June 2013 09:41, Neil Simpson <nad...@gmail.com> wrote: > >> > Hello, > >> > > >> > We would like to add otrs system fields to another view but i dont see > >> > how > >> > to do this easily. > >> > > >> > The "priority" option allows you to set the "type" and "service" for a > >> > ticket. I would like those two fields to be available on the "change > >> > Queue" > >> > view (AgentTicketMove file). There not custom dynamic fields but > system > >> > fields. > >> > > >> > How does one go about adding them? > >> > > >> > thank you > >> > > >> > Neil > >> > > >> > > >> > --------------------------------------------------------------------- > >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ > >> > Archive: http://lists.otrs.org/pipermail/otrs > >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >> --------------------------------------------------------------------- > >> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >> Archive: http://lists.otrs.org/pipermail/otrs > >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
