What version are you running? 3.2.x definitely has this option (Ticket::Frontend::AgentTicketNote###Queue), it's just set to "No" by default.
Steve On 25 June 2013 11:10, Neil Simpson <nad...@gmail.com> wrote: > Hi, > > thank you for your answer but "Note" does not offer the changing of queue's. > it's the same issue as i already have, adding a system field to a different > view. > > i checked the options in sysconfig but you can't add a "change queue" to > Note. > > thanks for any feedback, > > Neil > > > On Tue, Jun 25, 2013 at 11:46 AM, Steven Carr <sjc...@gmail.com> wrote: >> >> I would suggest you move tickets between queues by using the "Note" >> functionality, this will allow you to also add in comments at the same >> time and change a variety of other options. You can configure the >> options in SysConfig - Ticket -> Frontend::Agent::Ticket::ViewNote >> >> Steve >> >> On 25 June 2013 09:41, Neil Simpson <nad...@gmail.com> wrote: >> > Hello, >> > >> > We would like to add otrs system fields to another view but i dont see >> > how >> > to do this easily. >> > >> > The "priority" option allows you to set the "type" and "service" for a >> > ticket. I would like those two fields to be available on the "change >> > Queue" >> > view (AgentTicketMove file). There not custom dynamic fields but system >> > fields. >> > >> > How does one go about adding them? >> > >> > thank you >> > >> > Neil >> > >> > >> > --------------------------------------------------------------------- >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >> > Archive: http://lists.otrs.org/pipermail/otrs >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
