So you'll need to work through the code like I did and find out where
they get chopped. (hint: start with the PostMasterMailbox script)
On 29 April 2013 09:03, Darshak Modi <darshak.m...@elitecore.com
<mailto:darshak.m...@elitecore.com>> wrote:
Thanks a lot sir,
This worked for HTML mails. But not for mails sentas text only.
On 28-04-2013 PM 02:25, Steven Carr wrote:
So if you look at the actual OTRS code, the optimising starts
there...
https://github.com/OTRS/otrs/blob/rel-3_2/Kernel/System/HTMLUtils.pm#L157
and also
https://github.com/OTRS/otrs/blob/rel-3_2/Kernel/System/HTMLUtils.pm#L528
If you don't want it to do that then modify the code, though
make sure you know what you've modified when it comes to
upgrade time, and document it for the poor person that has to
pick up the pieces when you've moved on.
On 28 April 2013 07:16, Darshak Modi
<darshak.m...@elitecore.com
<mailto:darshak.m...@elitecore.com>
<mailto:darshak.m...@elitecore.com
<mailto:darshak.m...@elitecore.com>>> wrote:
See the outputof notification sent to agent, the original
mail
sent was text only. See the spaces between lines removed.
**************Snap of Email*************** test
test
test
test
test
* 1 FETCH (FLAGS (\Seen \Recent)
***********************************************
On 27-04-2013 PM 07:16, Steven Carr wrote:
How do you know the conversion is removing
spaces/lines? Have
you looked at the text version of the email to
compare? If
there is no text version of the email then how were
multiple
lines/spaces encoded in the HTML version of the email?
OTRS converts all incoming emails to plain text and
stores a
copy of this in the database, IIRC this is what is
used for
full text searching.
Auto-reply notification emails to customers will have
text
converted as the agent emails do. Replies sent to the
customer
from the agent GUI will be sent as entered (e.g. if
you have
richtext enabled then will be sent as HTML, otherwise
as plain
text).
On 27 April 2013 14:27, Darshak Modi
<darshak.m...@elitecore.com
<mailto:darshak.m...@elitecore.com>
<mailto:darshak.m...@elitecore.com
<mailto:darshak.m...@elitecore.com>>
<mailto:darshak.m...@elitecore.com
<mailto:darshak.m...@elitecore.com>
<mailto:darshak.m...@elitecore.com
<mailto:darshak.m...@elitecore.com>>>> wrote:
Thanks a lot. and yes you are right its not
intended.
However, my understanding is, if there is good
functionality , it
can convert to text, but I see no logic to
reformat/removing spaces.
This may also help if we send notification to
customer
where the
body remains unchanged.
Is it possible by modifying some file or so?
On 27-04-2013 PM 06:01, Gerald Young wrote:
No. It's not intended to do this, either. The
point is
that
the agent will get an idea of the ticket, go
to the
website,
and hIandle it.
On Sat, Apr 27, 2013 at 12:37 AM, Darshak Modi
<darshak.m...@elitecore.com
<mailto:darshak.m...@elitecore.com>
<mailto:darshak.m...@elitecore.com
<mailto:darshak.m...@elitecore.com>>
<mailto:darshak.m...@elitecore.com
<mailto:darshak.m...@elitecore.com>
<mailto:darshak.m...@elitecore.com
<mailto:darshak.m...@elitecore.com>>>
<mailto:darshak.m...@elitecore.com
<mailto:darshak.m...@elitecore.com>
<mailto:darshak.m...@elitecore.com
<mailto:darshak.m...@elitecore.com>>
<mailto:darshak.m...@elitecore.com
<mailto:darshak.m...@elitecore.com>
<mailto:darshak.m...@elitecore.com
<mailto:darshak.m...@elitecore.com>>>>> wrote:
In notifications sent by OTRS to agents, I
include
complete email
body,
But OTRS by default formats it , removes
all spaces
between lines .
Is there a way to stop this? OTRS will
convert to
text, but it
should not reformat it.
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