No. It's not intended to do this, either. The point is that the agent will get an idea of the ticket, go to the website, and handle it.
On Sat, Apr 27, 2013 at 12:37 AM, Darshak Modi <darshak.m...@elitecore.com>wrote: > In notifications sent by OTRS to agents, I include complete email body, > But OTRS by default formats it , removes all spaces between lines . > > Is there a way to stop this? OTRS will convert to text, but it should not > reformat it. > > ------------------------------**------------------------------**--------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: > http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> > To unsubscribe: > http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cgi-bin/listinfo/otrs> >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
