How do you know the conversion is removing spaces/lines? Have you looked at the text version of the email to compare? If there is no text version of the email then how were multiple lines/spaces encoded in the HTML version of the email?
OTRS converts all incoming emails to plain text and stores a copy of this in the database, IIRC this is what is used for full text searching. Auto-reply notification emails to customers will have text converted as the agent emails do. Replies sent to the customer from the agent GUI will be sent as entered (e.g. if you have richtext enabled then will be sent as HTML, otherwise as plain text). On 27 April 2013 14:27, Darshak Modi <darshak.m...@elitecore.com> wrote: > > Thanks a lot. and yes you are right its not intended. > However, my understanding is, if there is good functionality , it can > convert to text, but I see no logic to reformat/removing spaces. > This may also help if we send notification to customer where the body > remains unchanged. > > > Is it possible by modifying some file or so? > > On 27-04-2013 PM 06:01, Gerald Young wrote: > >> No. It's not intended to do this, either. The point is that the agent >> will get an idea of the ticket, go to the website, and hIandle it. >> >> >> >> On Sat, Apr 27, 2013 at 12:37 AM, Darshak Modi < >> darshak.m...@elitecore.com >> <mailto:darshak.modi@**elitecore.com<darshak.m...@elitecore.com>>> >> wrote: >> >> In notifications sent by OTRS to agents, I include complete email >> body, >> But OTRS by default formats it , removes all spaces between lines . >> >> Is there a way to stop this? OTRS will convert to text, but it >> should not reformat it. >> >> ------------------------------**------------------------------** >> --------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: >> http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> >> To unsubscribe: >> http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cgi-bin/listinfo/otrs> >> >> >> >> >> ------------------------------**------------------------------**--------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: >> http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> >> To unsubscribe: >> http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cgi-bin/listinfo/otrs> >> > > ------------------------------**------------------------------**--------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: > http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> > To unsubscribe: > http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cgi-bin/listinfo/otrs> >
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