Thanks a lot. and yes you are right its not intended.
However, my understanding is, if there is good functionality , it can
convert to text, but I see no logic to reformat/removing spaces.
This may also help if we send notification to customer where the body
remains unchanged.
Is it possible by modifying some file or so?
On 27-04-2013 PM 06:01, Gerald Young wrote:
No. It's not intended to do this, either. The point is that the agent
will get an idea of the ticket, go to the website, and hIandle it.
On Sat, Apr 27, 2013 at 12:37 AM, Darshak Modi
<darshak.m...@elitecore.com <mailto:darshak.m...@elitecore.com>> wrote:
In notifications sent by OTRS to agents, I include complete email
body,
But OTRS by default formats it , removes all spaces between lines .
Is there a way to stop this? OTRS will convert to text, but it
should not reformat it.
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