Thanks a lot sir,
This worked for HTML mails. But not for mails sentas text only.
On 28-04-2013 PM 02:25, Steven Carr wrote:
So if you look at the actual OTRS code, the optimising starts there...
https://github.com/OTRS/otrs/blob/rel-3_2/Kernel/System/HTMLUtils.pm#L157
and also
https://github.com/OTRS/otrs/blob/rel-3_2/Kernel/System/HTMLUtils.pm#L528
If you don't want it to do that then modify the code, though make sure
you know what you've modified when it comes to upgrade time, and
document it for the poor person that has to pick up the pieces when
you've moved on.
On 28 April 2013 07:16, Darshak Modi <darshak.m...@elitecore.com
<mailto:darshak.m...@elitecore.com>> wrote:
See the outputof notification sent to agent, the original mail
sent was text only. See the spaces between lines removed.
**************Snap of Email*************** test
test
test
test
test
* 1 FETCH (FLAGS (\Seen \Recent)
***********************************************
On 27-04-2013 PM 07:16, Steven Carr wrote:
How do you know the conversion is removing spaces/lines? Have
you looked at the text version of the email to compare? If
there is no text version of the email then how were multiple
lines/spaces encoded in the HTML version of the email?
OTRS converts all incoming emails to plain text and stores a
copy of this in the database, IIRC this is what is used for
full text searching.
Auto-reply notification emails to customers will have text
converted as the agent emails do. Replies sent to the customer
from the agent GUI will be sent as entered (e.g. if you have
richtext enabled then will be sent as HTML, otherwise as plain
text).
On 27 April 2013 14:27, Darshak Modi
<darshak.m...@elitecore.com
<mailto:darshak.m...@elitecore.com>
<mailto:darshak.m...@elitecore.com
<mailto:darshak.m...@elitecore.com>>> wrote:
Thanks a lot. and yes you are right its not intended.
However, my understanding is, if there is good
functionality , it
can convert to text, but I see no logic to
reformat/removing spaces.
This may also help if we send notification to customer
where the
body remains unchanged.
Is it possible by modifying some file or so?
On 27-04-2013 PM 06:01, Gerald Young wrote:
No. It's not intended to do this, either. The point is
that
the agent will get an idea of the ticket, go to the
website,
and hIandle it.
On Sat, Apr 27, 2013 at 12:37 AM, Darshak Modi
<darshak.m...@elitecore.com
<mailto:darshak.m...@elitecore.com>
<mailto:darshak.m...@elitecore.com
<mailto:darshak.m...@elitecore.com>>
<mailto:darshak.m...@elitecore.com
<mailto:darshak.m...@elitecore.com>
<mailto:darshak.m...@elitecore.com
<mailto:darshak.m...@elitecore.com>>>> wrote:
In notifications sent by OTRS to agents, I include
complete email
body,
But OTRS by default formats it , removes all spaces
between lines .
Is there a way to stop this? OTRS will convert to
text, but it
should not reformat it.
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