Hi, Sourabh.If I get your point correctly, you need to edit the
fileOTRS\OTRS\Kernel\Output\HTML\Standard\CustomerStatusView.dtlMine contains
the following commented lines (I don't remember if I commented them or it's so
by default):Line 58 # $Text{"CustomerID"}
# /# # and fartherLine 76 #
$Quote{"$Data{"CustomerID"}","18"}# $QData{"CustomerName","15"}#
I uncommented these and that did the trick.Cheers,Ilya KornevFri, 5 Mar
2010 11:37:51 +0530 письмо от Sourabh Sarwate :
Hi
Someone can help me on this issue. I am really stuck up with this.
Regards
Sourabh Sarwate
On Tue, Mar 2, 2010 at 11:56 AM, Sourabh Sarwate <[email protected]> wrote:
Hi,
Sorry for late response. But the solution provided at the mentioned link is to
add the new ticket attribute at the right hand side when a customer view the
ticket. what I want to achieve is add the a new column Customer Id in
customer front end interface so some one who is accessing the company ticket
will be able to see by which customer id it is raised.
Regards
Sourabh SarwateOn Fri, Feb 26, 2010 at 3:35 PM, JoЦo Zorro <
[email protected] (mailto:[email protected]) > wrote:
Hi, Did you try this,
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=302
(http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=302) ? Best Regards
JoЦo ZorroManaged
Services.............................................................................................................Novabase
Av. D. JoЦo II, Lote 1.03.2.3 . Parque das NaГУes
1998-031 Lisboa - Portugal
Tel. (+351) 213 836 300 . Fax (+351) 213 836 301
www.novabase.pt
From: [email protected] (mailto:[email protected]) [mailto:
[email protected] (mailto:[email protected]) ] On Behalf Of
SourabhSarwate
Sent: Friday, February 26, 2010 8:40 AM
To: [email protected] (mailto:[email protected])
Subject: Re: [otrs] Additional Fields in Customer Interface Hi
I am posting my query here as I have not got any response in user
discussionforum.My query is
Is their any way to add some additional fields in ticket details at
customerinterface side. I want to add a filed Customer ID with the existing
fields(i.e. Ticket ,Age,Subject,state,queue,owner). With this I am trying
toachieve that when any one access the company ticket he will know fromwhich
Customer Id the ticket is raised.
Please suggest me how I can achieve this.
Regards
Sourabh Sarwate On Fri, Feb 26, 2010 at 9:12 AM, Sourabh Sarwate <
[email protected] (mailto:[email protected]) > wrote:Hi All,
Anyone have suggestion for my request.
Regards
Sourabh Sarwate
On Thu, Feb 25, 2010 at 11:24 AM, Sourabh Sarwate < [email protected]
(mailto:[email protected]) >wrote:Hi All,
Is their any way to add some additional fields in ticket details at
customerinterface side. I want to add a filed Customer ID with the existing
fields(i.e. Ticket ,Age,Subject,state,queue,owner). With this I am trying
toachieve that when any one access the company ticket he will know fromwhich
Customer Id the ticket is raised.
Regards,
Sourabh Sarwate
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