Hi, Did you try this, http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=302 ?
Best Regards João Zorro Managed Services ............................................................................................................. Novabase Av. D. João II, Lote 1.03.2.3 . Parque das Nações 1998-031 Lisboa - Portugal Tel. (+351) 213 836 300 . Fax (+351) 213 836 301 www.novabase.pt<http://www.novabase.pt> [cid:[email protected]] From: [email protected] [mailto:[email protected]] On Behalf Of Sourabh Sarwate Sent: Friday, February 26, 2010 8:40 AM To: [email protected] Subject: Re: [otrs] Additional Fields in Customer Interface Hi I am posting my query here as I have not got any response in user discussion forum.My query is Is their any way to add some additional fields in ticket details at customer interface side. I want to add a filed Customer ID with the existing fields (i.e. Ticket ,Age,Subject,state,queue,owner). With this I am trying to achieve that when any one access the company ticket he will know from which Customer Id the ticket is raised. Please suggest me how I can achieve this. Regards Sourabh Sarwate On Fri, Feb 26, 2010 at 9:12 AM, Sourabh Sarwate <[email protected]<mailto:[email protected]>> wrote: Hi All, Anyone have suggestion for my request. Regards Sourabh Sarwate On Thu, Feb 25, 2010 at 11:24 AM, Sourabh Sarwate <[email protected]<mailto:[email protected]>> wrote: Hi All, Is their any way to add some additional fields in ticket details at customer interface side. I want to add a filed Customer ID with the existing fields (i.e. Ticket ,Age,Subject,state,queue,owner). With this I am trying to achieve that when any one access the company ticket he will know from which Customer Id the ticket is raised. Regards, Sourabh Sarwate
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