Hi Someone can help me on this issue. I am really stuck up with this.
Regards Sourabh Sarwate On Tue, Mar 2, 2010 at 11:56 AM, Sourabh Sarwate <[email protected]>wrote: > Hi, > > Sorry for late response. But the solution provided at the mentioned link > is to add the new ticket attribute at the right hand side when a customer > view the ticket. what I want to achieve is add the a new column * Customer > Id* in customer front end interface so some one who is accessing the > company ticket will be able to see by which customer id it is raised. > > Regards > Sourabh Sarwate > > On Fri, Feb 26, 2010 at 3:35 PM, João Zorro <[email protected]>wrote: > >> Hi, >> >> >> >> Did you try this, >> http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=302 ? >> >> >> >> Best Regards >> >> >> >> *João Zorro* >> >> *Managed Services* >> >> >> ............................................................................................................. >> >> *Novabase >> *Av. D. João II, Lote 1.03.2.3 . Parque das Nações >> 1998-031 Lisboa* -* Portugal >> Tel. (+351) 213 836 300 . Fax (+351) 213 836 301 >> www.novabase.pt >> *[image: cid:[email protected]]* >> >> >> >> *From:* [email protected] [mailto:[email protected]] *On Behalf >> Of *Sourabh Sarwate >> *Sent:* Friday, February 26, 2010 8:40 AM >> *To:* [email protected] >> *Subject:* Re: [otrs] Additional Fields in Customer Interface >> >> >> >> Hi >> >> I am posting my query here as I have not got any response in user >> discussion forum.My query is >> >> >> >> *Is their any way to add some additional fields in ticket details at >> customer interface side. I want to add a filed Customer ID with the existing >> fields (i.e. Ticket ,Age,Subject,state,queue,owner). With this I am trying >> to achieve that when any one access the company ticket he will know from >> which Customer Id the ticket is raised. >> >> *Please suggest me how I can achieve this. >> >> Regards >> Sourabh Sarwate >> >> On Fri, Feb 26, 2010 at 9:12 AM, Sourabh Sarwate <[email protected]> >> wrote: >> >> Hi All, >> >> Anyone have suggestion for my request. >> >> Regards >> Sourabh Sarwate >> >> >> >> On Thu, Feb 25, 2010 at 11:24 AM, Sourabh Sarwate <[email protected]> >> wrote: >> >> Hi All, >> >> Is their any way to add some additional fields in ticket details at >> customer interface side. I want to add a filed Customer ID with the existing >> fields (i.e. Ticket ,Age,Subject,state,queue,owner). With this I am trying >> to achieve that when any one access the company ticket he will know from >> which Customer Id the ticket is raised. >> >> >> Regards, >> Sourabh Sarwate >> >> >> >> >> >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > > > > --
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