Notification should be that are the messages that otrs send for the defined activity. I mean. Auto answer are used for email and notification for web usage. (I'm trying to remedy...;) )
On Mon, Sep 21, 2009 at 10:44 PM, Marco Vannini <[email protected]>wrote: > Yes, exscuse me, I've confused something. I was thinking to Admin > Notification ... sorry again > > > On Mon, Sep 21, 2009 at 10:09 PM, Gustavo Montes <[email protected] > > wrote: > >> Thanks for you reply Marco. >> >> Now by looking at the section it does not seem tto be manually triggered. >> If you open up the following notification "en::Agent::NewTicket" it is >> making reference to the token "OTRS_CUSTOMER_SUBJECT" so it looks more like >> an event that is triggered automatically. But I'm not sure how ae they >> triggered yet. >> >> If these were to be triggered manually, how would the admin send the >> notification using these? >> >> Thanks, >> Gustavo >> >> >> >> On Mon, Sep 21, 2009 at 2:11 PM, Marco Vannini >> <[email protected]>wrote: >> >>> [Notification] is triggered by hand, for administrative communication >>> purposes. It is possible that you are looking for [Auto Responses] and >>> [Auto Responses <-> Queue] ? >>> >>> On Mon, Sep 21, 2009 at 6:36 PM, Gustavo Montes < >>> [email protected]> wrote: >>> >>>> Hi, >>>> >>>> I'm trying to figure out what is the difference between this two types >>>> of notifications? I have been able to set up a notification under the >>>> "[Notification (Event)]" but how can I make the "predefined" notifications >>>> under the "[Notification]" section work? or how/when are they triggered? >>>> >>>> I'm using OTRS 2.4.4 >>>> >>>> >>>> Thanks! >>>> Gustavo >>>> >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> >>>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >>>> http://www.otrs.com/en/support/enterprise-subscription/ >>>> >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >>> http://www.otrs.com/en/support/enterprise-subscription/ >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > >
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