[Notification] is triggered by hand, for administrative communication purposes. It is possible that you are looking for [Auto Responses] and [Auto Responses <-> Queue] ?
On Mon, Sep 21, 2009 at 6:36 PM, Gustavo Montes <[email protected]>wrote: > Hi, > > I'm trying to figure out what is the difference between this two types of > notifications? I have been able to set up a notification under the > "[Notification (Event)]" but how can I make the "predefined" notifications > under the "[Notification]" section work? or how/when are they triggered? > > I'm using OTRS 2.4.4 > > > Thanks! > Gustavo > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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