Yes, exscuse me, I've confused something. I was thinking to Admin Notification ... sorry again
On Mon, Sep 21, 2009 at 10:09 PM, Gustavo Montes <[email protected]>wrote: > Thanks for you reply Marco. > > Now by looking at the section it does not seem tto be manually triggered. > If you open up the following notification "en::Agent::NewTicket" it is > making reference to the token "OTRS_CUSTOMER_SUBJECT" so it looks more like > an event that is triggered automatically. But I'm not sure how ae they > triggered yet. > > If these were to be triggered manually, how would the admin send the > notification using these? > > Thanks, > Gustavo > > > > On Mon, Sep 21, 2009 at 2:11 PM, Marco Vannini <[email protected]>wrote: > >> [Notification] is triggered by hand, for administrative communication >> purposes. It is possible that you are looking for [Auto Responses] and >> [Auto Responses <-> Queue] ? >> >> On Mon, Sep 21, 2009 at 6:36 PM, Gustavo Montes <[email protected] >> > wrote: >> >>> Hi, >>> >>> I'm trying to figure out what is the difference between this two types of >>> notifications? I have been able to set up a notification under the >>> "[Notification (Event)]" but how can I make the "predefined" notifications >>> under the "[Notification]" section work? or how/when are they triggered? >>> >>> I'm using OTRS 2.4.4 >>> >>> >>> Thanks! >>> Gustavo >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >>> http://www.otrs.com/en/support/enterprise-subscription/ >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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