Thanks for you reply Marco. Now by looking at the section it does not seem tto be manually triggered. If you open up the following notification "en::Agent::NewTicket" it is making reference to the token "OTRS_CUSTOMER_SUBJECT" so it looks more like an event that is triggered automatically. But I'm not sure how ae they triggered yet.
If these were to be triggered manually, how would the admin send the notification using these? Thanks, Gustavo On Mon, Sep 21, 2009 at 2:11 PM, Marco Vannini <[email protected]>wrote: > [Notification] is triggered by hand, for administrative communication > purposes. It is possible that you are looking for [Auto Responses] and > [Auto Responses <-> Queue] ? > > On Mon, Sep 21, 2009 at 6:36 PM, Gustavo Montes > <[email protected]>wrote: > >> Hi, >> >> I'm trying to figure out what is the difference between this two types of >> notifications? I have been able to set up a notification under the >> "[Notification (Event)]" but how can I make the "predefined" notifications >> under the "[Notification]" section work? or how/when are they triggered? >> >> I'm using OTRS 2.4.4 >> >> >> Thanks! >> Gustavo >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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