We are using OTRS VERSION = 5.0.10 in our Development environment. We are using SOAP to connect to the OTRS and create and update tickets.
Our issue is this, when we create a ticket using SOAP, the article contains both the queue and the sending test email address. We get OTRS doing an Auto Reply sending a response to the ticket creation to the sending test email address (t...@mtcperformance.com<mailto:t...@mtcperformance.com>). The auto reply article also shows both a from and a to in it. However, if I try to use the interface to reply (using the reply from the ticket detail screen), the reply template has no “TO”, the field is there but it is blank. I have to assume that we are failing to populate something using the SOAP interface, but I have no idea what. Anyone have any suggestions as to where to look? Thank You Dennis
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