Hi,
I'm in the process of customizing an OTRS 5 installation.
When creating a new ticket, the customer code is grayed out, unless
you select an already created customer.
I would like to allow the Agent to be able to select the customer code,
even if the
customer doesn't exist. We don't know in advance who is going to contact us
from an organization so the customer is usually the email, and the
customer code
is the company name. We do have a list of customer code.
- How do I allow the agents to always be able to select the customer code?
- Same question about services. I want the agents to be able to select
all the
services.
I think this can do this with ACL's?
Anyone who has done this?
Regards,
Benedict
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
