Hi,
thanks Never Min and Sujeeva for the answers.
I found these settings also and did both these changes.
Agents can now select all the default services.
The customer code field is still grayed out by default.
I doesn't prevent the agents from creating a ticket so that's good.
However, I would like them to be able to select the customer company.
Any idea on how to allow this without creating a customer for a given
customer code (company)?
Thanks,
Benedict
From: *Sujeeva Tissaarachchi* <sujeev...@yahoo.com
<mailto:sujeev...@yahoo.com>>
Date: 2016-07-12 7:41 GMT+02:00
Subject: Re: [otrs] Allowing agents to always select a customer code
To: "User questions and discussions about OTRS." <otrs@lists.otrs.org
<mailto:otrs@lists.otrs.org>>
Hi
To facilitate all services available to agents, you have two methods
1. If agent is also defined as a customer, then use "customer user
<--> services" section in admin panel and assign services to
agent/customer
2. Alternatively, make required services as Default Services using
"Edit Default Services" link in "customer user <--> services" section
Best Regards,
Sujeeva Tissaarachchi
------------------------------------------------------------------------
*From:* Never Min <never....@gmail.com <mailto:never....@gmail.com>>
*To:* User questions and discussions about OTRS. <otrs@lists.otrs.org
<mailto:otrs@lists.otrs.org>>
*Cc:* User questions and discussions about OTRS. <o...@otrs.org
<mailto:o...@otrs.org>>
*Sent:* Tuesday, 12 July 2016, 9:05
*Subject:* Re: [otrs] Allowing agents to always select a customer code
- Same question about services. I want the agents to be able to
select all the
services.
First set Ticket::Service::Default::UnknownCustomer to YES
http://your.otrs.host//otrs/index.pl?Action=AdminSysConfig;Subaction=Edit;SysConfigSubGroup=Core%3A%3ATicket;SysConfigGroup=Ticket
and edit default service:
http://your.otrs.host/otrs/index.pl?Action=AdminCustomerUserService
I hope this will help you.
-N
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
