> - Same question about services. I want the agents to be able to select all > the > services. > > First set Ticket::Service::Default::UnknownCustomer to YES http://your.otrs.host//otrs/index.pl?Action=AdminSysConfig;Subaction=Edit;SysConfigSubGroup=Core%3A%3ATicket;SysConfigGroup=Ticket
and edit default service: http://your.otrs.host/otrs/index.pl?Action=AdminCustomerUserService I hope this will help you. -N
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