Oh, we still get calls about speed issues. It's always wonderful when
someone puts their own 10 year old Linksys WRT54G and double NATs behind
our CPE then sends in a speed test wondering why they're only getting
10Mbits on their Gbit line. We get those ALL the time. :)
On 12/29/2020 1:28 AM, Mark Tinka wrote:
On 12/29/20 04:41, Keith Medcalf wrote:
Are you sure that is not related to "residential services" being of a
generally lower quality than business services? It has been my
experience that shoddy service generates higher need for "support"
than does "non-shoddy" service. In this regard, the price for
"business" services should be less than "residential service" by a
couple of orders of magnitude since it costs orders of magnitude more
money to "support" shoddy services than non-shoddy services.
Considering that Aaron said 98% of their residential customers are on
the free plan, and that they use Active-E with every 1Gbps customer
getting a proper switch port, I'd hazard the bulk of their support
queries to be non-techie customers needing software support (grandma,
et al), or fibres being cut.
It wouldn't seem like they'd be getting calls about "speed" issues,
which are most annoying ones :-).
Mark.
--
================================================================
Aaron Wendel
Chief Technical Officer
Wholesale Internet, Inc. (AS 32097)
(816)550-9030
http://www.wholesaleinternet.com
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