On Monday, 28 December, 2020 10:48. Darin Steffl wrote:
>The "Free" service doesn't cover your cost of support which is much >higher for residential than any business customer. Our residential >customers call at least 15x more often compared to business customers >compared on a 1:1 ratio. Are you sure that is not related to "residential services" being of a generally lower quality than business services? It has been my experience that shoddy service generates higher need for "support" than does "non-shoddy" service. In this regard, the price for "business" services should be less than "residential service" by a couple of orders of magnitude since it costs orders of magnitude more money to "support" shoddy services than non-shoddy services. -- Be decisive. Make a decision, right or wrong. The road of life is paved with flat squirrels who could not make a decision.
