On 12/28/20 19:48, Darin Steffl wrote:
Aaron,
The "Free" service doesn't cover your cost of support which is much
higher for residential than any business customer. Our residential
customers call at least 15x more often compared to business customers
compared on a 1:1 ratio.
I honestly can't fathom providing free residential service because we
make enough money on the business side of things. You should be
charging something, at least $20-30 per month.
Why "should" they be doing anything?
If their Metro fibre business allows them some change to prop the rest
of their community up in a way that does not put them out, who are we to
say they need to conform to what our "gold standard" of economics is?
Mark.
