> Again, it seems nice to be able to do this but most companies don't have idle > resources sitting around to give away things for free. We have zero extra > time to work for free.
We’re a tiny company and I already have a department dedicated to giving - really we do have some often highly specific embarrassments of riches as telecom companies - and honestly reading between the lines here, Big Telco has already paid for the fiber and the trucks have rolled and the guys have half a day left, the entire spool’s paid for so why tf not... It’s easy for the same activity to cost one entity 6 figures, and another, literally zero (or more realistically, some extra fuel and a switch and 48 optics etc.). Then again it can also cost us $1,000/ft to trench in some downtown metros. Ms. Lady Benjamin PD Cannon, ASCE 6x7 Networks & 6x7 Telecom, LLC CEO b...@6by7.net "The only fully end-to-end encrypted global telecommunications company in the world.” FCC License KJ6FJJ Sent from my iPhone via RFC1149. > On Dec 29, 2020, at 5:42 AM, Darin Steffl <darin.ste...@mnwifi.com> wrote: > > > Oh they'll get plenty of support calls still, almost all about wifi issues. > They'll be connected to 2.4ghz on an old device, run a speedtest and only get > 30 mbps and complain they're not getting 950 mbps on their free connection. > > WiFi issues will always cause support calls no matter what isp. The denser > the area, the more wifi interference that exists and will drive more calls. > > I understand wanting to offer free internet to a small number of entities and > residential areas, particularly hotspots. What I don't agree with is free > service for every residential home or apartment. It absolutely hurts your > business to do this. It's a charity, not a business then. You say it doesn't > take any additional resources to support but it absolutely does. You have way > more than $300 into an install. You'll also have to hire additional staff > sooner because of additional tech support calls from the res side. > >> On Tue, Dec 29, 2020, 1:28 AM Mark Tinka <mark.ti...@seacom.com> wrote: >> >> >> On 12/29/20 04:41, Keith Medcalf wrote: >> >> > Are you sure that is not related to "residential services" being of a >> > generally lower quality than business services? It has been my experience >> > that shoddy service generates higher need for "support" than does >> > "non-shoddy" service. In this regard, the price for "business" services >> > should be less than "residential service" by a couple of orders of >> > magnitude since it costs orders of magnitude more money to "support" >> > shoddy services than non-shoddy services. >> >> Considering that Aaron said 98% of their residential customers are on >> the free plan, and that they use Active-E with every 1Gbps customer >> getting a proper switch port, I'd hazard the bulk of their support >> queries to be non-techie customers needing software support (grandma, et >> al), or fibres being cut. >> >> It wouldn't seem like they'd be getting calls about "speed" issues, >> which are most annoying ones :-). >> >> Mark.
