> On 14 Oct 2024, at 10:50, Benoit Panizzon via mailop <mailop@mailop.org> > wrote: > > Hi Stefano > >> I desperately tried to find the cause opening ticket to Microsoft many >> times in the past years, but you know you only get templated answers even >> when you are able to escalate the ticket. At most you get a mitigation but >> no one need a mitigation as if they don't know what caused the issue then >> it will apear again over and over again. > > How and where were you able to open a ticket with Microsoft? > > When I try to open a ticket (as an ISP which also has an BGP peering > with Microsoft), I get told it's not possible as only Microsoft > customer can open a ticket, so the recipient shall open a ticket. > > But when the recipients opens a ticket, he gets an answer like 'Tell > your ISP to open a case with microsoft via: > https://support.microsoft.com/en-us/office/sender-support-in-outlook-com-05875e8d-1950-4d89-a5c3-adc355d0d652' > which does not tell how to open a case either.
If you follow the link that Microsoft gives you in the bounce message and read the page there is a paragraph that says: If your email complies with our policies and guidelines <https://sendersupport.olc.protection.outlook.com/pm/policies.aspx> and you are still experiencing email delivery problems that are not addressed in the FAQ below, click here <http://go.microsoft.com/fwlink/?LinkID=614866> to contact support. The “here” takes you to https://olcsupport.office.com/. That’s where you open a ticket, not anywhere else. You may need to be logged into a Microsoft account to get to that page. laura — The Delivery Expert Laura Atkins Word to the Wise la...@wordtothewise.com Delivery hints and commentary: http://wordtothewise.com/blog
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