Am 10.01.22 um 20:10 schrieb Douglas Vought via mailop:
Hi list,
I have a customer I send mail to. They want the mail. It's not marketing or bulk mail. As soon as I received an
abuse/antispam report, I stopped sending mail to the customer.
I told the customer I removed her from email as I interpreted the abuse report as a request to stop mailing her. She
said, "no, I want to keep receiving these emails and I didn't mark any of them as spam".
But it happened again. The Yahoo anti-spam feedback system is saying an email
we sent her is abuse.
Does anyone have any tips on handling abuse complaints on legit email?
Best,
Douglas
First you should try to establish whether the abuse report was sent by the customer themselves or by some agent on
behalf of them, so you speak to the right people.
If it was indeed the customer (perhaps in error), it should be enough that they are made aware of the issue, no need to
change anything on your part. You might want to check with them whether they are using some function of their mail
program incorrectly - more people than you would want to believe confuse "Junk" with "Trash" :-)
If it was sent by Yahoo on behalf of their user (I don't know whether that happens), you might want to reach out to
Yahoo to clear things up. Lily Crowley is here on the list, we didn't yet have direct contact but from what I read she
is really friendly and helpful. She might be able to tell what caused the abuse report, and you'd need to see how to
continue from there.
Cheers,
Hans-Martin
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