On 9/24/20 01:10, Benoit Panizzon via mailop wrote: [snip]
Now the Microsoft customer contacted us, that he had indeed subscribed to the newsletter of our customer and still wanted to receive it. So we checked with the recipient WHY he kept reporting those emails as spam and he told us, that after he reads newsletter he didn't want to keep, he put them in the 'junk' folder as he considered them 'junk'. He was NOT aware that this would cause a complaint NOR could he find any such information.
The ambiguity between "Junk" and "Trash" is a major cause of this. I've advocated for years that large webmail providers change the label on the "Junk" button to "Report as spam" or similar language. This would greatly mitigate the problem.
-- Jay Hennigan - j...@west.net Network Engineering - CCIE #7880 503 897-8550 - WB6RDV _______________________________________________ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
