Hey fellow mailmasters, On 24.09.20 10:10, Benoit Panizzon via mailop wrote: > Now the Microsoft customer contacted us, that he had indeed subscribed > to the newsletter of our customer and still wanted to receive it. So we > checked with the recipient WHY he kept reporting those emails as spam > and he told us, that after he reads newsletter he didn't want to keep, > he put them in the 'junk' folder as he considered them 'junk'. He was > NOT aware that this would cause a complaint NOR could he find any such > information.
I am having the same issue multiple times a week because users do not understand the difference between Junk and Trash - which might also be a language issue if you are not a native speaker. In our case students move official e-mails to Junk after reading them and are always surprised when I contact them to explain the difference between Junk and Trash. BTW - "Spam" also is a bad name for those folders, because the word now seems to be a catch-all phrase for "E-Mails I do not like". Mit freundlichen Grüßen, Thomas Walter -- Thomas Walter Datenverarbeitungszentrale FH Münster - University of Applied Sciences - Corrensstr. 25, Raum B 112 48149 Münster Tel: +49 251 83 64 908 Fax: +49 251 83 64 910 www.fh-muenster.de/dvz/
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