Under utility - Check the error log ELOG see if there are any system problems.
Does #6 *xxx work while in a mailbox? If it does, then I agree with Larry, the Custom Service Menus might be a problem. Check all of the other auto attendant features too, call blocking, call transfer, etc (I believe these would be mailbox associated though). Michael Karaman President The Phone Network, Inc. 4424 Bragg Blvd., Suite 101 Fayetteville, NC 28303 910-222-1234 Fax 222-1029 Direct Line 910-222-1030 http://www.thephonenetwork.us/ -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Bill Walters Sent: Thursday, May 01, 2008 4:53 AM To: kxt@kxthelp.com Subject: KX-T: TVS100 not responding after #6 I have a TVS100 that was working well while connected via APITS to a KX-T123211D. Swapped the switch to a KX-TD1232-4, using TVS switch position 2 to cause the TVS to re-integrate via DPITS (and not lose the existing mailboxes, etc.). Calls to extensions transfer fine to the TVS on IRNA. Internal users can get to their own mailboxes OK. However, after accessing the TVS and using the #6 escape sequence to access another mailbox, the sequence doesn't work. The entry of #6 will initiate the "Please enter your party's mailbox number" prompt, but no other digits (either *nnn or just nnn) do anything. After entering an extension number, there's a pause and the above prompt repeats. This occurs whether calling from an internal extension or calling in via a CO (after the call transfers to the TVS). - The numbering plan settings are correct, so it knows how many digits extensions are. - Entering ** will cause it to hang up. - Navigation through custom menus works OK, including transfer to an extension number. Any ideas on what else to check? Bill Walters San Jose, CA _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
