Can someone recommend a way around this problem: I have an ICD that I want to only queue if all members are busy. I do not want it to queue if nobody is answering (away from their desks). Basically, I want to avoid needing people to log in/out of the ICD. Im looking for some way to have a different overflow timeout for busy versus no-answer.
I was thinking a way to do this would be to use two ICD's, the first would have the shorter timeout, with the no-answer overflow destination be voicemail and the busy overlow destination set to the second ICD . The second ICD would have a longer overflow timeout and then overflow to voicemail as well. Is there a better way to do this? _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
