Hello All and Especially to you Dr. Biggs
I believe this is at least the second time I have read this. You told the group this a couple years ago.
I sell Panasonic Systems, I have sold and installed more than 50 TDA's since they were released.
If my client wants the programming tool, I will give it to them, on larger system we always put a PC in place for our convenience and backups.
I usually find my customers say they want the tool, and then never use it. I just tell them with power comes responsibility.
I do have a couple of clients that have actually learned how to use the tool and do so. They still call me when they have complicated issues.
As for Panasonic, they keep telling me they are responding to the wishes, comments of the Certified Dealer Network. On some level I believe them. I also think they misinterpreted what the dealers tell them. To their credit, they are trying harder to get it right. Hence the recent dealer conferences around the nation.
I will say to their credit, that Panasonic produces a high quality product, they try to never release a product with a bug. I have been involved with beta testing on all BTS products since the TD1232-2.
Dr. Biggs, thank you for you insightful comments
Happy Holidays to all
Randy Dell
----- Original Message ----- From: "William C Biggs, MD" <[EMAIL PROTECTED]>
To: "'KX-T Help'" <kxt@kxthelp.com>
Sent: Friday, December 24, 2004 2:37 PM
Subject: RE: Why should the configuration tools be protected? Was:KX-T:Kx-tda200
George & Jim,
Actually it is quite possible for a large multinational company with autonomous business units like Matsushita / Panasonic to be totally clueless.
Clueless about customer needs, clueless about market "inflection points" and
clueless about making money in a specific sector.
Ask Polaroid, Xerox, RCA, NCR, CDC, DEC, Sperry-Rand, Wang, Braniff, PanAm,
Kmart, WorldCom / MCI, Global Crossing, etc., etc..
Matsushita is clearly susceptible to cluelessness. Perhaps you forget
Matsushita's misadventures with MCA. They never understood the business; it
wasn't until Seagram took over the management and renamed it Universal
Studios again that it came back to life and made money.
Is Panasonic as clueless? The market will speak. I voted with my bucks for
a competitor. I subscribe to this group because of a Panasonic I purchased
for my home 6 years ago. It's been a great system, and it functions
exactly like I want it to. I was a repeat customer, as this was my 2nd
Panasonic system.
Someday I will want to replace that system. If I can't program it, Panasonic
and its dealers won't be on the short list, or even the long list.
For us ignorami, we are willing to spend more if a product is a good value.
Dealers add value by installing, programming, and maintaining the system. I
don't mind purchasing from dealers, and paying them for the installation.
But a system that prohibits end user programming is of NO value to me.
William
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
George Gleason
Sent: Friday, December 24, 2004 11:40 AM
To: KX-T Help
Subject: Re: Why should the configuration tools be protected? Was:
KX-T:Kx-tda200
Speak for yourself, Jim. There's more than one way to make a profit, and not everyone falls into the trap of heading quickly for the lowest common denominator. Some companies do have standards, after all.
-George
On 24 Dec, 2004, at 7:10 AM, Jim Marks wrote:
The one and only point that Panasonic does it their way is for MONEY! Nothing else! If they thought they could maintain even a bad reputation selling to everyone and not lose market share they would do it that way!
It has nothing to do with gods, dealers, end users or do it yourselfers!
Money, Period.
Jim Marks Denville Wiring Systems Panasonic Phones & Voicemail N.J. 973-627-7088
_________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
_________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
_________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
_________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
