On Fri, 8 Sep 2017 09:16:06 +1000, Andrew Rowley wrote: >> >As a vendor, I greatly appreciate customers who take the time to report >bugs. It helps improve the software and helps me do my job. I suspect >that most of the developers at IBM feel the same way. > >However, there are parts of IBM that view problem reports as a nuisance. >They work very hard to close them before the developers see them. I >suspect IBM developers don't realize how much time and effort it takes a >customer to get a problem report past these gatekeepers before they see it. > Development management, often impelled by schedules imposed by Marketing, is apt to view defect response as competing for development resource and, in defense, nurture those gatekeepers.
A suitably small organization can afford neither separation of developlent and maintenance nor gatekeepers. --gil ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
