On 9/8/2017 11:01 AM, Jesse 1 Robinson wrote:
We've had the extended version for so long that I can't remember life without it. What I do remember is that several years back, our software license folks 'forgot' to pay the SoftwareXcel bill. We were suddenly unable to report problems via ServiceLink. It got straightened out in a few days, but it was jarring to go unsupported.
You weren't unsupported. (Just ask Timothy Sipples.) But, you probably had L1 voice support via 1-800-IBM-SERV only.
If you needed a fix, I'm not sure how they would send it to you these days. Years ago it was tape only without SoftwareXcel. Yuck!
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