It helps when the customer support rep speaks and understands English. Had a neighbor with laptop to router problem , she was frustrated for three days..turned out o be a simple issue..
There also seems to be a bit of a epidemic of people would don't read or refuse to read manuals...A good manual worth it's weight , at least to me Sent from my iPad Scott Ford Senior Systems Engineer www.identityforge.com On Mar 7, 2012, at 9:55 AM, zMan <[email protected]> wrote: > On Tue, Mar 6, 2012 at 11:55 AM, Dale Miller <[email protected]> wrote: >> When my wife's windoze machine neared end-of-life, we bought her a new HP >> laptop. I had to spend a lot of time fixing problems my wife encountered >> because of HP's tactic of pasting HP-specific crud on top of windoze, but >> eventually, we got things working in an understandable way. But then ... On >> the day after the warranty expired, the internet connection through my >> wireless router would not come up. I pursued all the help pages and Google >> and eventually discovered that the light (on the F12 key) signifying power >> status to the wireless adapter was amber rather than blue. HP FAQ's and >> Google hits indicated that I should just press the F12 key, but to no avail. >> When I contacted HP, I was told that I would have to pay for support on a >> time-used basis or get a contract for $59. I paid the $59 and was connected >> to a lady for whom English was a second language. She knew immediately what >> the problem was and instructed me to delete and rebuild one of the programs >> that was part of the afore-mentioned overlay of HP crud, and then to >> download an updated BIOS from HP's site. >> What really bothers me about this is: >> 1) The problem's emergence on the first day of non-warranty status. >> 2) The fact that the problem is obviously with HP software (or perhaps >> manufacturing processes related to software). >> 3) The fact that support knew all about the problem, but it was not in the >> FAQ's, or at least not recognizable by the symptoms I experienced. >> 4) That I had to pay to discover HP's defect. > > But you then posted the solution with lots of good keywords so the > next person wouldn't have to pay, right? > -- > zMan -- "I've got a mainframe and I'm not afraid to use it" > > ---------------------------------------------------------------------- > For IBM-MAIN subscribe / signoff / archive access instructions, > send email to [email protected] with the message: INFO IBM-MAIN ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
