-----Original Message----- From: IBM Mainframe Discussion List [mailto:[email protected]] On Behalf Of Greg Shirey Sent: Wednesday, March 07, 2012 4:52 PM To: [email protected] Subject: Re: Customer Service, the good and the bad...
>If the point to which I responded was that many of the interactions here have >similarities to some customer service interactions, then I misunderstood, and >I would have to agree. Disingenuousness was certainly not my intent. Regards, Greg Shirey That was my point, which I stated in my opening sentence: "We have many of the same customer service issues here on IBM-MAIN." I always assume too much on the part of all the IBM-MAIN readers. I assumed that everyone would be able to read my mind and NOT immediately conclude that I was implying that we who may be old-timers have any obligation or responsibility to be nice, competent, correct, or quick to respond. I am equally guilty of taking everything I hear or read literally at first, yet I continue to forget that IBM-MAIN is composed of nerds like me. I was happy to see that John Gilmore, who is capable of taking things more literally and in far more languages than almost all of us, was able to sense my vibes. We are all acting voluntarily, and, except for Darren's occasional shoulder-tap, anarchically. We govern ourselves. I have answered many more questions than I have asked over the years. My real main subtle point was that we who try to give an answer need to remember to compose our text so that it comes across as helpful; i.e., use enlightened self-interest, and try to do better in our posts than the bad service examples we have read about lately. I am pleased to say that most of the time most answers are given in this spirit by most responders. The official words from IBMers are a very good model for the rest of us. Bill Fairchild ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
