On Tue, Mar 6, 2012 at 11:55 AM, Dale Miller <[email protected]> wrote: > When my wife's windoze machine neared end-of-life, we bought her a new HP > laptop. I had to spend a lot of time fixing problems my wife encountered > because of HP's tactic of pasting HP-specific crud on top of windoze, but > eventually, we got things working in an understandable way. But then ... On > the day after the warranty expired, the internet connection through my > wireless router would not come up. I pursued all the help pages and Google > and eventually discovered that the light (on the F12 key) signifying power > status to the wireless adapter was amber rather than blue. HP FAQ's and > Google hits indicated that I should just press the F12 key, but to no avail. > When I contacted HP, I was told that I would have to pay for support on a > time-used basis or get a contract for $59. I paid the $59 and was connected > to a lady for whom English was a second language. She knew immediately what > the problem was and instructed me to delete and rebuild one of the programs > that was part of the afore-mentioned overlay of HP crud, and then to > download an updated BIOS from HP's site. > What really bothers me about this is: > 1) The problem's emergence on the first day of non-warranty status. > 2) The fact that the problem is obviously with HP software (or perhaps > manufacturing processes related to software). > 3) The fact that support knew all about the problem, but it was not in the > FAQ's, or at least not recognizable by the symptoms I experienced. > 4) That I had to pay to discover HP's defect.
But you then posted the solution with lots of good keywords so the next person wouldn't have to pay, right? -- zMan -- "I've got a mainframe and I'm not afraid to use it" ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
