In <[email protected]>, on 03/04/2012
at 04:54 PM, Gabe Goldberg <[email protected]> said:
>"Five ways your customers say they are unhappy"
>www.theregister.co.uk/2011/03/30/crm_customer_satisfaction/
6. Leave.
The best way to retain customers is to treat every customer as
importamt; you never know who has the ear of the CEO and you never
know when one customer is part of another.
If you track the number of trouble tickets closed, it's important to
track whether the customer agrees with the closing. Quick closing of
tickets for unresolved problems will lose you customers.
--
Shmuel (Seymour J.) Metz, SysProg and JOAT
ISO position; see <http://patriot.net/~shmuel/resume/brief.html>
We don't care. We don't have to care, we're Congress.
(S877: The Shut up and Eat Your spam act of 2003)
----------------------------------------------------------------------
For IBM-MAIN subscribe / signoff / archive access instructions,
send email to [email protected] with the message: INFO IBM-MAIN
