Well, I don't believe I suggested that all who read and post here have equal knowledge and experience. If that were a prerequisite for a discussion group, I can't imagine how one would ever get formed. (And then what would be discussed??) But I don't see how asking a question to this group establishes a 'customer/service provider' relationship, which I would think implies a certain entitlement to the service and an expectation of a level of satisfactory performance on the part of the provider.
If the point to which I responded was that many of the interactions here have similarities to some customer service interactions, then I misunderstood, and I would have to agree. Disingenuousness was certainly not my intent. Regards, Greg Shirey Ben E. Keith Company -----Original Message----- From: IBM Mainframe Discussion List On Behalf Of John Gilmore Sent: Wednesday, March 07, 2012 3:03 PM I think Bill Fairchild would agree that an occasional thread here takes the form of a discussion between people who are, to a first approximation anyway, equally experienced and informed. These discussions are agreeable and helpful. They are not, however, the norm; and it would be disingenuous to maintain that they are (because we should like them to be). Most of us, most of the time, are either askers or answerers of questions, with only very occasional role reversals; and this portion of what we do here is better modelled using Bill's terminology than Greg's. ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
