Wouldn't that also mean that metamod plugins would require support 
tickets?  What if you need to add DFENS?

On 2/20/2010 10:16 PM, Nicholas Hastings wrote:
> So what you're saying is that Hypernia won't let you put extensions on
> yourself and that you have to wait hours for them to update them instead?
>
> On 2/20/2010 9:26 PM, Josh Bost wrote:
>    
>> To further my previous recommendation for Hypernia I would like to
>> note I have submitted 3 support tickets so far:
>> 1) Getting TF2 extensions added to the management panel to allow
>> PropHunt: Done in 3 hours, even though after sending in initial ticket
>> I had to get the server owner to send in a ticket allowing me to
>> request stuff for them.  (They don't allow clients to uplaod .dll
>> files on their 'By the slot' servers)
>> 2) Getting them to allow me to have a 16-slot L4D2 server.  Resolved
>> in 12 hours, though that was due to me sending the ticket and going to
>> bed :P actual respose to the first ticket was like 45 minutes.
>> 3) Getting L4Downtown updated.  Done in an hour.
>>
>> Cheers,
>>
>> Joshua 'Dislexsick' Bost
>>
>> On Sun, Feb 21, 2010 at 4:41 AM, John<[email protected]>   
>> wrote:
>>
>>      
>>> Investigate the
>>> server performance and flexibility. Then, to see their response times and
>>> knowledge levels, ask all of them questions about improving your routing and
>>> server performance, plugin questions, and server configuration questions
>>> through their support system, even if you already know the answers.
>>> Experiment with the control panel and different services. (If a company
>>> offers a free trial or money-back guarantee, you could also take advantage
>>> of that, but a month would give you a longer view on server stability and
>>> uptime.)
>>>
>>> The "three company" strategy is often used for interviews with contractors,
>>> and it's a solid one.
>>>
>>> -John
>>>
>>>        
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