Hypernia, Never had any Problems. though my server has only been up for 4-5 months.
> Date: Sat, 20 Feb 2010 11:01:15 -0500 > From: [email protected] > To: [email protected] > Subject: Re: [hlds] GSP Hosting Questions > > *xfactorservers.com * > They were a good hosting I used them before they seem to have good tech > support hardly any downtime. Derek one of the owners is always around > and willing to help. He still helps me know whenever I have issues with > something on TCAdmin and I don't even colo or rent servers with them > anymore "not because of issues with them". > > *Nuclearfallout.net* > I think NFO lost all their good techs "Main one started > ultimategameserver.com" as I remember an issue I had with them with a > server I had purchased for some reason their hosting routed me to > Washington State then back to Chicago from Michigan and they told me > that wasn't a big deal and they weren't going to fix it. > > *gameservers.com * > I have used them for 4 yrs. I use to host around 15 servers with them I > am now down to 3 server with them. I understand why people hate them > aswell I cannot say I haven't had days where I have wanted to hurt > someone there "if Tellz & Worm are reading this you know who just be > kind" personally I have never had issue of lag besides when the server > box was being attacked. Their response time is slow but do you want a > quick response or the right one. With that said I think they need to > hire a couple more techs. > > I would personally use xfactorservers.com or gameservers.com > > As for the site gspreport.com they don't really guard against spamming. > Any GS employee or owner can make up all the reviews to boost their > ratings. To prove my point about this site > http://gspreport.com/reviews/GameServers check out CockToe & CockToes he > is awesome. > > In closing all hosting companies have downtime and bad techs you are > just going to have to pick one and hop they work for you. > > On 2/20/2010 9:26 AM, Alec Sanger wrote: > > I've been with gameservers, artofwarcentral, and leetservers. I've > > gotta say that Bobby from leetservers is the best I've ever worked > > with. Some of my biggest issues in the past were performance, and I've > > never had a single performance issue with leet. It seems to be a small > > team working over there, but they do a great job. I've currently got 19 > > servers from him, with 6 BC2 servers on the way. > > > > > > > > I won't say much about gameservers. They can offer you low low prices, > > but at the expense of performance. I think it's just matter of them > > overloading their boxes. Sometimes we'd get good performance, but other > > times it'd be bad. > > > > > > > > As for artofwarcentral... oh god... I'm going to post the "book" of a > > testimonial I wrote to them and posted on their forums in the > > testimonial section. Needless to say it was deleted within an hour. > > That pissed me right the fuck off, so I'm happy sharing it with > > everyone who wants to read it. > > > > > > > > > > > > "I'd like to give my testimonial. Now this isn't a rant. I've had 2 > > dedicated servers with Art of War Central for 1 year. I've taken > > everything that's happened over the last year into consideration when > > writing this. And please note, I have never actually rented a single > > game server from Aowc, only dedicated servers. > > > > > > > > > > > > > > > > > > So where do I start... ah yes, lets start with their tech support. > > > > > > > > > > > > When it comes to support, Aowc is absolutely lacking. What I've > > gathered is that when it comes to dedicated servers, Art Of War Central > > does not actually have any more control over things than the customer > > does. When you submit a ticket to Aowc, it appears that they then > > contact the datacenter somehow (call? submit a ticket of their own?) > > and have whoever is working at that particular datacenter fix the > > problem. What is the need for the middle man? Why am I paying Aowc? > > When there is an issue with our servers, I like to know what happened. > > "Oh it's fixed now sorry" doesn't cut it for me. When I ask what the > > problem was, I get a response such as "I do not know, the datacenter > > fixed it they didn't give me a description". This is pretty poor > > communication. The datacenter should relay what the issue was back to > > Aowc and Aowc should be able to supply me with a cause when I request. > > To give them credit, they were able to get our first box "rebuilt" > > because it was giving us so many issues. Unfortunately, when we got > > that server up, we went from 6 Ips to 1 Ip, and they were trying to > > charge us to get them back. After it reached management they just gave > > them back to us. Like I mentioned before, it seems as though they lease > > their equipment, so when a customer contacts the Aowc tech support, the > > Aowc tech support has to contact the dacacenter tech support. There's a > > lot of room for error there. > > > > > > > > > > > > > > > > > > While still on the subject of poor support, lets talk about the lag > > and what kind of responses I get when bringing it up via a ticket. > > > > > > > > > > > > The general response from anyone except management will be "Send me > > a tracert". No matter how much we stress that it's happening to > > Everyone on the server, we still get "Send me a tracert". Even after we > > send tracerts, they say everything's fine you shouldn't be getting lag. > > Well, that obviously wasn't the case, because the lag continued. > > > > > > > > > > > > We've actually managed to get our lag reports to reach management a > > few times. We sent them tracerts and pings showing between 17% and 30% > > loss over hundreds and hundreds of sent packets. Management comes back > > requesting 3 Mtr reports each with over 1000 packets, as well as my > > home Ip. No matter how many times we say that the issue is going on > > right now with everyone one the server and not just me, they simply > > will not investigate the situation. Instead they require you to do all > > the work so they can tell you the obvious several hours later. "We are > > having a network outage on one of our providers". > > > > > > > > > > > > So we know the drill now. Send tracerts, send a ton of Mtr reports > > with thousands of packets, send a home Ip, and wait. Well next time > > we're having loss, we pinpoint the problem on a Savvis hub. We're > > getting loss when we hit that hop. It's shown clearly in all of the Mtr > > reports. Granted, there's not a whole lot Aowc can do about this, since > > they do not run Savvis, but their response to all of our data was to > > get in game screenshots if we see loss on the server, and the > > problematic Ips that we found are fine. Please tell me you're joking. > > So now apart from tracerts, 3 Mtr reports with over 1000 packets each, > > and my home Ip, I Also need to send in game screenshots showing loss? > > Again, why am I paying Aowc? > > > > > > > > > > > > There was one time in particular that we were having loss around > > 20%. We submitted a tracert showing clear packet loss and the response > > from management was "thoes time outs are normal router reaction data is > > till going though fast". Eventually we got sick of trying to submit > > tickets for lag. The stress of dealing with these guys was far worse > > than the stress of players complaining. > > > > > > > > > > > > > > > > > > Now on to the "powerful" rigs they're running > > > > > > > > > > > > I can't really blame a whole lot of this on Aowc. They didn't force > > me to pick the rig I picked. And maybe it's just me, but it seems like > > I should be getting a lot more for my money... If we're showing > > incredibly low performance (severe drop in tick for source servers) > > they tell us that we're running too much on our machine. Please don't > > tell me that we're paying $240 dollars per month for a box that can't > > handle 2 24 man 50 tick TF2 servers... If you plan on getting a dedicated > > server from Aowc for source games, don't plan on getting their dual 3.0 > > Xeon rigs. I can't say how other game engines run though, so it may > > just be a source thing. > > > > > > > > > > > > > > > > > > Servers crashing/randomly disconnecting > > > > > > > > > > > > We've had probably close to a dozen or more total crashes/network > > failures/power outages over the last year that lasted more than a few > > hours. Many actually last entire nights. The latest one occurred 2 days > > ago. About mid-day we noticed one of our dedicated servers were down. > > We could ping the server, but we couldn't log into Rdc and we none of > > the dedicated servers running on that box were functional. We submitted > > a ticket at 1:21PM. 2 hours later we get a reply saying our Rdc was > > fixed. Well I tried logging on and it was still dead. We gave them a > > call, hoping something would get done a bit quicker. They said they > > would have the server pulled for closer inspection. At 9:30AM the next > > day they ask if we have a firewall that could be blocking the Rdc. I > > told them that we don't have a firewall on there that blocks ports. I'm > > not sure if he was trying to be cool, or if they were legitimate > > spelling mistakes, but his response was "Aiite they're checking into it > > I'll tell you when I got more infos.". So I waited and waited. Our > > machine finally came back up but was going incredibly slow (took about > > 20 seconds for a right mouse click to work). I asked for a hard reboot > > and that was the last time I saw the server online... 1 of the 3 Aowc > > support guys actually asked us if we knew what the issue was, which I > > found somewhat odd. The last thing they said to me, 2 days after the > > initial crash, is that they think it might be a hardware failure. > > Uptime for our 2 servers is definitely below their 99.5% guarantee. > > > > > > > > > > > > > > > > > > All in all, I'm incredibly dissatisfied with what I got from Art of > > War Central due to their lack of helpful support, unreliable network > > hardware, and overall ignorance. I have, however, never had a ticket go > > completely ignored by Aowc support, so it seems as though they are at > > least trying. Unfortunately, trying just doesn't cut it when you have > > 80,000 players across 4 servers. > > > > > > > > > > > > > > > > > > I rate them a 4/10. > > > > > > > > > > > > > > > > > > Good luck in the future. Our contract is almost up, we have > > purchased a server and are moving to a different host. Maybe with time > > and dedication, you guys can once again become what you gloat about, > > but for now, you fall very short." > > > > > > > > > > > > there you have it. Best of luck with your GSP search. Feel free to > > message me with any questions about leetservers. I'll shoot youover some of > > my IPs so you can test them. > > > > Thank you, > > Alec Sanger > > > > > > > > > > > >> From: [email protected] > >> To: [email protected] > >> Date: Sat, 20 Feb 2010 13:14:35 +0000 > >> Subject: Re: [hlds] GSP Hosting Questions > >> > >> > >> Our clients begs to differ which we have hundreds and hundreds of clients > >> which are satisfied. Every host has the odd bad review mean while we have > >> a large amount of great reviews. @ OP send me off an email and I will > >> provide a free BFBC2 32 slot server ranked free for a month for you can > >> test our service. > >> > >> > >> > >> Thank You > >> > >> > >> > >> > >> > >> > >> > >>> Date: Fri, 19 Feb 2010 23:37:38 -0500 > >>> From: [email protected] > >>> To: [email protected]; [email protected] > >>> Subject: Re: [hlds] GSP Hosting Questions > >>> > >>> And I recommend against art of central too. never rented from them but > >>> several of my friends did. > >>> I recommend against xfactor also. check out gsptruth.com for why > >>> > >>> On Fri, Feb 19, 2010 at 11:36 PM, In Hyuk Seo<[email protected]> > >>> wrote: > >>> > >>> > >>>> Sleekserver is really cheap but they have horrible network and you will > >>>> have really high ping even if you are really close to the server. > >>>> And they have only 1 location in Missouri which is meh... They are really > >>>> cheap though. > >>>> > >>>> On Fri, Feb 19, 2010 at 11:23 PM, Jake > >>>> Eisenman<[email protected]>wrote: > >>>> > >>>> > >>>>> I've never had problems with ArtofWarCentral, they always answered my > >>>>> questions pretty fast (>20 minutes with a few exceptions). Server starts > >>>>> to lag like once or twice a year, put in a ticket, solved. > >>>>> > >>>>> [email protected] wrote: > >>>>> > >>>>>> Had horrible experiences with ArtofWar's customer service. I would > >>>>>> > >>>>> highly > >>>>> > >>>>>> recommend against them. Slow, unable to do simple things to fix the > >>>>>> > >>>>> servers > >>>>> > >>>>>> in a timely manner. Left them and haven't looked back. > >>>>>> > >>>>>> Just keep in mind you always get what you pay for. If it looks too good > >>>>>> > >>>>> to > >>>>> > >>>>>> be true, then 99% of the time it is. Don't skimp on a few extra bucks > >>>>>> because you'll only regret it latter when you find out the GSP has > >>>>>> > >>>>> oversold > >>>>> > >>>>>> the bandwidth on your underpowered shared server box. > >>>>>> > >>>>>> Arreo > >>>>>> _______________________________________________ > >>>>>> To unsubscribe, edit your list preferences, or view the list archives, > >>>>>> > >>>>> please visit: > >>>>> > >>>>>> http://list.valvesoftware.com/mailman/listinfo/hlds > >>>>>> > >>>>>> > >>>>> > >>>>> _______________________________________________ > >>>>> To unsubscribe, edit your list preferences, or view the list archives, > >>>>> please visit: > >>>>> http://list.valvesoftware.com/mailman/listinfo/hlds > >>>>> > >>>>> > >>>> > >>>> > >>> _______________________________________________ > >>> To unsubscribe, edit your list preferences, or view the list archives, > >>> please visit: > >>> http://list.valvesoftware.com/mailman/listinfo/hlds > >>> > >> > >> _________________________________________________________________ > >> > >> _______________________________________________ > >> To unsubscribe, edit your list preferences, or view the list archives, > >> please visit: > >> http://list.valvesoftware.com/mailman/listinfo/hlds > >> > > > > _________________________________________________________________ > > Your E-mail and More On-the-Go. Get Windows Live Hotmail Free. > > http://clk.atdmt.com/GBL/go/201469229/direct/01/ > > _______________________________________________ > > To unsubscribe, edit your list preferences, or view the list archives, > > please visit: > > http://list.valvesoftware.com/mailman/listinfo/hlds > > > > > > > > No virus found in this incoming message. > > Checked by AVG - www.avg.com > > Version: 9.0.733 / Virus Database: 271.1.1/2699 - Release Date: 02/20/10 > > 02:34:00 > > > > > > _______________________________________________ > To unsubscribe, edit your list preferences, or view the list archives, please > visit: > http://list.valvesoftware.com/mailman/listinfo/hlds _________________________________________________________________ Find a great deal on your next car. Get straight to the Point. http://clk.atdmt.com/NMN/go/157637060/direct/01/ _______________________________________________ To unsubscribe, edit your list preferences, or view the list archives, please visit: http://list.valvesoftware.com/mailman/listinfo/hlds
