Chris, Still can't figure out if you are running on Apple Mac Silicon but I think you must be if you are running macOS Sequoia 15.3 ? In which case you need to download and install the Apple macOS Apple Silicon version for your mac (Gnucash-Arm-5.10-1.dmg) - please confirm if that is what you have downloaded and are attempting to install.
Cheers Dave H. [image: chrome_HtVNHRxVMA.png] On Sat, 8 Feb 2025 at 14:22, Chris Tsuji via gnucash-user < gnucash-user@gnucash.org> wrote: > Jim > I upgraded the os to 15.3 > Gnucash worked before I upgraded th os. > > Here what I did before > > When I open > > see attached one > > > When I click on open anyway > > I get an error Gnucash quit unexpectedly > > Then I click on reopen, and the above come up. > > I then use open folder and find the gnucash file and click on it, and > it goes back to the above. > > Attempted to open the file by clicking on it, but again goes to the > above > > > Tried to obtain gnucash v5.10 but after downloading, I get a circle > with a line across the circle. > > Dragged to the hard disk and receive the error that is it not supported > on this mac. > > attachment 2 is the file > Hope you can help > Chris Tsuji > > Sent: Friday, February 07, 2025 at 6:58 PM > From: "Jim DeLaHunt" <list+gnuc...@jdlh.com> > To: "Chris Tsuji" <cts...@cheerful.com> > Cc: gnucash-user@gnucash.org > Subject: Re: [GNC] can not open file > Chris: > On 2025-02-07 16:42, Chris Tsuji via gnucash-user wrote: > > Jim > > Please see attached > > Can Gnucash run on OS 15.3? I just upgraded? > > Thank for your help > > Chris > > > > > > Sent: Friday, February 07, 2025 at 3:39 PM > > From: "Jim DeLaHunt" <list+gnuc...@jdlh.com> > > To: "Chris Tsuji" <cts...@cheerful.com> > > Cc: gnucash-user@gnucash.org > > Subject: Re: [GNC] can not open file > > Hello, Chris: > > Welcome back. I'm sad to hear that you cannot open your files. > > On 2025-02-07 15:28, Chris Tsuji via gnucash-user wrote: > > > Hope someone can help me. > > > I can not open my files. > > > version 5.8 > > > imac os 15.3 > > > processor: 3.3 ghz 6-core intel corei5 > > > memory 15 GB > > > > > > Chris Tsuji > > Thank you for giving us the details on your GnuCash version and your > > OS. > > That is helpful. > > What do you observe? What specific actions do you take to try to open > > your files? What do you observe happening? What do you expect to > > happen? > > Do you know where on your Macintosh storage those files are? Could > you, > > for example, find them so that you can list the in a Finder window? > > Can > > you do a Get Info on those files, to see their size and modification > > date? > > Answers to these questions might be illuminating. > Could you please re-send this message, but not in the form of a word > processing file attachment? Please put the text of your comments in > the > body of the message. If you have screen shots, add them as attachments > to the message. (Don't paste images into the body of the message, the > mailing list deletes those.) This makes it easier for everyone reading > the message to quickly grasp your message and reply. > You mention, "I just upgraded". Which did you upgrade, macOS or > GnuCash? > Has this version of GnuCash ever worked on your computer with this > version of macOS? Or is it a matter of, it used to work, then you > changed either GnuCash or macOS, and it has never worked since? > Best regards, > —Jim DeLaHunt > _______________________________________________ > gnucash-user mailing list > gnucash-user@gnucash.org > To update your subscription preferences or to unsubscribe: > https://lists.gnucash.org/mailman/listinfo/gnucash-user > ----- > Please remember to CC this list on all your replies. > You can do this by using Reply-To-List or Reply-All. >
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