Thank you all very much. I am going to get some IT help and try what Geert and David C recommended.
Again thanks. I’m trying to learn more. As you can easily see, Technical support Is not “my thing”. Laurel On Sat, Nov 28, 2020 at 5:57 PM David Cousens <davidcous...@bigpond.com> wrote: > Laurel, > > If you haven't tried it already, Geert's strategy of deleting the complete > folder C:/Program Files(X86)/guncash before doing a reinstall from a fresh > download from the GnuCash website (with the antivirus turned off while > doing > the download and install) is going to be worth a try as that will remove > all > traces of any program files associated with the previous install. You will > need to have or invoke administrator privileges to do this however. Geert > (along with John Ralls and Derek Atkins) is one of the main GnuCash > developers so their advice is usually based on a farmore intimate > knowledge > of GnuCash than most of us have. > > It may help if you can feedback here what happens when you try any of the > suggested approaches. It is a bit tedious but we cannot see what is > happening on your computer including any printout of what comes up on the > screen during the install. A screen capture program can be useful to record > this. Alt- PrtScn will capture the active window and PrtScn alone will > capture the whole screen to the clipboard in WIndows. You can then post the > clipboard into a file and then upload the file by attaching it to your > email > (or if you are using Nabble the More Button will give you an upload button > to attach the file). > > David > > > > ----- > David Cousens > -- > Sent from: http://gnucash.1415818.n4.nabble.com/GnuCash-User-f1415819.html > _______________________________________________ > gnucash-user mailing list > gnucash-user@gnucash.org > To update your subscription preferences or to unsubscribe: > https://lists.gnucash.org/mailman/listinfo/gnucash-user > If you are using Nabble or Gmane, please see > https://wiki.gnucash.org/wiki/Mailing_Lists for more information. > ----- > Please remember to CC this list on all your replies. > You can do this by using Reply-To-List or Reply-All. > _______________________________________________ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. ----- Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
