Sorry, I should have tried following that link before posting it. It is for member organizations only, but they don't reveal that fact until a lowly member of a local computer group tries to follow it. I belong to LCACE in northern Illinois, which, in turn, belongs to APCUG. Again, sorry about that.
On Fri, Nov 27, 2020 at 9:37 PM David Carlson <david.carlson....@gmail.com> wrote: > That would be great if there was no risk that a bad person might jump at > that opportunity. > > I would suggest first that she find a friend or relative to help, or even > to contact her local library to look for help. > > There is an International Association of Technology and Computer User > Groups APCUG which is an umbrella organization for local computer user > groups. They have a link apcug2.org/locate-a-user-group/ where she might > find a local group. > > If she finds a group, the risk of compromise by a single malefactor goes > down a notch. > > > > On Fri, Nov 27, 2020, 6:53 PM Peter West <li...@pbw.id.au> wrote: > >> Can someone who is running Windows 10 contact Laurel by Meet or Skype and >> get her to screen-share while she walks through the process? An experienced >> user may be able to spot a problem that an inexperienced user like Laurel >> is not noticing. >> >> Peter >> >> > On 27 Nov 2020, at 9:16 pm, Geert Janssens <geert.gnuc...@kobaltwit.be> >> wrote: >> > >> > When uninstalling an reinstalling, be sure to remove directory >> > C:\Progam Files(x86)\gnucash >> > In between uninstalling and reinstalling. >> > >> > We have encountered situations in the past where not all files from >> that directory got properly removed which could lead to the error you are >> seeing. >> > >> > Additionally, you may want to temporarily disable your anti-virus >> software during the installation. That is also known to sometimes interfere >> with a succesful install. >> > >> > Regards, Geert >> > >> > Derek Atkins <de...@ihtfp.com> schreef op 26 november 2020 14:10:36 >> CET: >> >> Hi Lauren, >> >> Sorry you are having these issues. >> >> I presume you are installing the official gnucash package that you >> >> downloaded from the links off www.gnucash.org? >> >> Can you manually uninstall what you have installed, download the >> >> package >> >> again, and reinstall it? >> >> As others have said, there are many happy windows users, so it sounds >> >> like >> >> something got corrupted on your system. >> >> A full uninstall and reinstall should correct that. >> >> Good luck! >> >> >> >> -derek >> >> Sent using my mobile device. Please excuse any typos. >> >> On November 26, 2020 8:04:34 AM laurel hargis <ldbhar...@gmail.com> >> >> wrote: >> >> >> >>> No I am not. >> >>> >> >>> Thank you >> >>> >> >>> On Wed, Nov 25, 2020 at 10:39 PM D. via gnucash-user < >> >>> gnucash-user@gnucash.org> wrote: >> >>> >> >>>> Laurel, >> >>>> >> >>>> I'm sorry you're having these troubles. Many windows users (myself >> >>>> included) are successfully using gnucash on windows. A search online >> >> showed >> >>>> several very old email threads with this error; however, they were >> >> from >> >>>> users of a repackaged version of Gnucash from a group called >> >> portableapps. >> >>>> >> >>>> Is it at all possible that yoga are trying to use a portable version >> >> of >> >>>> Gnucash? >> >>>> >> >>>> David T. >> >>>> >> >>>> >> >>>> -------- Original Message -------- >> >>>> From: nvsoar <nvs...@charter.net> >> >>>> Sent: Wed Nov 25 22:47:47 EST 2020 >> >>>> To: gnucash-user@gnucash.org >> >>>> Subject: Re: [GNC] entry point error after recent automatic windows >> >> 10 >> >>>> update >> >>>> >> >>>> On 11/25/20 19:19, David Cousens wrote: >> >>>>> Laurel, >> >>>>> >> >>>>> Uninstalling and reinstalling the Windows 10 system should be a >> >> last >> >>>> resort. >> >>>>> >> >>>>> *Before you do that, at least make a copy of all the data files in >> >> your >> >>>> user >> >>>>> directory either on a USB stick or a copy to another computer*. >> >> *Don't >> >>>> let a >> >>>>> technician reinstall it without doing this first*. Your user files >> >> will >> >>>> be >> >>>>> stored in C:/Users/<your user name>/ where you will need to >> >> substitute >> >>>> your >> >>>>> actual user name on the computer for the placeholder <your user >> >> name> in >> >>>> the >> >>>>> above path. Copy all files in that location onto a USB stick or >> >> other >> >>>>> medium before attempting a reinstall of Windows. You will then be >> >> able to >> >>>>> restore your user data files from the USB stick if you do have to >> >> do a >> >>>>> Windows reinstall and reinstall all programs. That should prevent >> >> any >> >>>> loss >> >>>>> of data stored in the GNuCash files. >> >>>>> >> >>>>> GnuCash 4.2 should not be looking for that file in that location >> >> which >> >>>> may >> >>>>> suggest that the initial install of GC 4.2 has perhaps not >> >> completely >> >>>>> removed all files from a previous version (which it should do >> >> during the >> >>>>> install procedure) and that an outdated dll file is being accessed >> >> and in >> >>>>> turn is looking for a routine in a dll which no longer exists. >> >> AFAIK >> >>>> there >> >>>>> have been some rewrites of the GnuCash library files recently >> >> which could >> >>>>> lead to this. >> >>>>> >> >>>>> You could also try making sure any subsequent Windows updates are >> >>>> installed >> >>>>> and that Windows 10 itself is fully up to date. >> >>>>> >> >>>>> Try manually removing GnuCash using the Control Panel programs >> >> tab >> >>>> before >> >>>>> reinstalling GnuCash from a fresh download of 4.2. If old files >> >> have not >> >>>>> been removed properly this may unload them. >> >>>>> >> >>>>> If that doesn't work I would then try reinstalling the version you >> >> had >> >>>>> previously and see if it works Doing a manual uninstall of the >> >> previous >> >>>>> version from the control panel after a reinstall of the old >> >> version >> >>>> should >> >>>>> then get rid of any previous program files which may have been >> >> left in >> >>>>> place. Then follow that by reinstalling GC 4.2. >> >>>>> >> >>>>> David >> >>>>> >> >>>>> >> >>>>> >> >>>>> ----- >> >>>>> David Cousens >> >>>>> -- >> >>>>> Sent from: >> >>>> http://gnucash.1415818.n4.nabble.com/GnuCash-User-f1415819.html >> >>>> snip - I support the above approach suggested by David Cousens. FWIW >> >> - I >> >>>> use the Revo Uninstaller because I found that the Windows >> >> uninstaller >> >>>> still leaves stuff hanging around. As for file finding I use an >> >>>> application called Everything that indexes all windows files - much >> >>>> faster than Windows search. (Links are >> >>>> https://www.revouninstaller.com/ and https://www.voidtools.com/) >> >> _nvsoar >> >>>> _______________________________________________ >> >>>> gnucash-user mailing list >> >>>> gnucash-user@gnucash.org >> >>>> To update your subscription preferences or to unsubscribe: >> >>>> https://lists.gnucash.org/mailman/listinfo/gnucash-user >> >>>> If you are using Nabble or Gmane, please see >> >>>> https://wiki.gnucash.org/wiki/Mailing_Lists for more information. >> >>>> ----- >> >>>> Please remember to CC this list on all your replies. >> >>>> You can do this by using Reply-To-List or Reply-All. >> >>>> >> >>>> _______________________________________________ >> >>>> gnucash-user mailing list >> >>>> gnucash-user@gnucash.org >> >>>> To update your subscription preferences or to unsubscribe: >> >>>> https://lists.gnucash.org/mailman/listinfo/gnucash-user >> >>>> If you are using Nabble or Gmane, please see >> >>>> https://wiki.gnucash.org/wiki/Mailing_Lists for more information. >> >>>> ----- >> >>>> Please remember to CC this list on all your replies. >> >>>> You can do this by using Reply-To-List or Reply-All. >> >>>> >> >>> _______________________________________________ >> >>> gnucash-user mailing list >> >>> gnucash-user@gnucash.org >> >>> To update your subscription preferences or to unsubscribe: >> >>> https://lists.gnucash.org/mailman/listinfo/gnucash-user >> >>> If you are using Nabble or Gmane, please see >> >>> https://wiki.gnucash.org/wiki/Mailing_Lists for more information. >> >>> ----- >> >>> Please remember to CC this list on all your replies. >> >>> You can do this by using Reply-To-List or Reply-All. >> >> >> >> _______________________________________________ >> >> gnucash-user mailing list >> >> gnucash-user@gnucash.org >> >> To update your subscription preferences or to unsubscribe: >> >> https://lists.gnucash.org/mailman/listinfo/gnucash-user >> >> If you are using Nabble or Gmane, please see >> >> https://wiki.gnucash.org/wiki/Mailing_Lists for more information. >> >> ----- >> >> Please remember to CC this list on all your replies. >> >> You can do this by using Reply-To-List or Reply-All. >> > >> > Sent from my smartphone. Please excuse my brevity. >> > _______________________________________________ >> > gnucash-user mailing list >> > gnucash-user@gnucash.org >> > To update your subscription preferences or to unsubscribe: >> > https://lists.gnucash.org/mailman/listinfo/gnucash-user >> > If you are using Nabble or Gmane, please see >> https://wiki.gnucash.org/wiki/Mailing_Lists for more information. >> > ----- >> > Please remember to CC this list on all your replies. >> > You can do this by using Reply-To-List or Reply-All. >> >> _______________________________________________ >> gnucash-user mailing list >> gnucash-user@gnucash.org >> To update your subscription preferences or to unsubscribe: >> https://lists.gnucash.org/mailman/listinfo/gnucash-user >> If you are using Nabble or Gmane, please see >> https://wiki.gnucash.org/wiki/Mailing_Lists for more information. >> ----- >> Please remember to CC this list on all your replies. >> You can do this by using Reply-To-List or Reply-All. >> > -- David Carlson _______________________________________________ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. ----- Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
