I have been living with report building times in that range for most of the time that I have been using releases newer than about 2.6.4 or so. It varies depending on which report I am opening, tho.
I think it is still much faster with a tiny data file. David C On Mon, Dec 10, 2018 at 9:08 AM Arnie Reeves <karnd...@blueyonder.co.uk> wrote: > You’re dead right John. It’s a hang. I’m all red faced, but the text > “GNUCash is not responding” is more than a little indicative of a cash to > this newbie, sorry to have wasted so many folk’s time. It is taking 1 to 2 > minutes to clear at which the reports appear and any subsequent report > selection are instantly screened. I’ve now tested this by program > close/restarts and it’s always 1 to 2 minutes for the first report, then > instant response. In the past there has never been a delay. The only “out > of routine” entry was the very last entry in which I entered a transaction > in an account, then typed in a new “Transfer” account name and allowed > GNUCash to make a new account for me. On checking now, I find the new > account correctly detailed except for a blank Description field which I > have now corrected. However I have the same excessive delay waiting for > Reports to open. Do you have any thoughts to correct this please. > > Best Regards > > Arnie > > > > > > > > *From:* John Ralls <jra...@ceridwen.us> > *Sent:* 10 December 2018 14:26 > *To:* Arnie Reeves <karnd...@blueyonder.co.uk> > *Cc:* David Carlson <david.carlson....@gmail.com>; Gnucash Users < > gnucash-user@gnucash.org> > *Subject:* Re: [GNC] GNU crashes when any Report is selected > > > > Arnie, > > > > That’s not a crash, it’s a hang. How long are you waiting to kill it? > > > > Regards, > > John Ralls > > > > On Dec 10, 2018, at 2:12 AM, Arnie Reeves <karnd...@blueyonder.co.uk> > wrote: > > > > That’s bad news John, I hoped the trace would help. A crash results from > selecting any report within the Report menu. After selection by clicking > the report then the green “play” type button at the right, the main screen > under the current open tabs goes blank. That is the open account tabs, > panel and menu tabs remain at the top of the screen, but all open account > data is replaced by a blank white screen. Just as if the report had opened > without any data. Any further mouse selections produce a warning text that > GNUCash is not responding. I use Task Manager to close the program. My > customised reports are simple changes from the Options button to provide a > new title, change the report Start Date and change the report End Date. > These changes are saved using Save Configuration As…. I have a report for > each month for Transactions and Cash Flow. These have worked perfectly for > 11 months. > > Best Regards > > Arnie > > > > > > > > *From:* John Ralls <jra...@ceridwen.us> > *Sent:* 10 December 2018 01:17 > *To:* Arnie Reeves <karnd...@blueyonder.co.uk> > *Cc:* David Carlson <david.carlson....@gmail.com>; Gnucash Users < > gnucash-user@gnucash.org> > *Subject:* Re: [GNC] GNU crashes when any Report is selected > > > > Unfortunately there are no useful clues in the trace file. You might try > opening a powershell window and starting GnuCash from the prompt > (“C:\Program Files (x86)\gnucash\bin\gnucash”) to see if guile is writing > anything that isn’t getting captured by the logging facility. > > > > Do not-customized reports (e.g. Reports>Assets>Balance Sheet) crash or > just the customized ones? Does “customized” mean that you’ve changed some > report options and saved the configuration or reports with custom Scheme > code? > > > > Regards, > > John Ralls > > > > > On Dec 9, 2018, at 12:42 PM, Arnie Reeves <karnd...@blueyonder.co.uk> > wrote: > > > > John and David. Thank you for your time. Following Johns suggestion I have > located the latest gnu.trace file which is copied below. Could you help > please with identifying errors: It also seems that all data entries > covering the month of Nov2018 have been deleted from the lists of accounts > (ie latest entries before problems with crash). I’ve retrieved and opened > two backup files from several months ago, these also show all up to date > custom report file names, but selecting any of these causes a crash. > > > > * 19:55:12 WARN <gnc.app-utils> Could not spawn perl: Failed to execute > child process (No such file or directory) > > * 19:55:12 CRIT <GLib> g_key_file_free: assertion 'key_file != NULL' > failed > > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has > NULL account > > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has > NULL account > > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has > NULL account > > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has > NULL account > > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has > NULL account > > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has > NULL account > > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has > NULL account > > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has > NULL account > > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has > NULL account > > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has > NULL account > > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has > NULL account > > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has > NULL account > > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has > NULL account > > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has > NULL account > > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has > NULL account > > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has > NULL account > > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has > NULL account > > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has > NULL account > > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has > NULL account > > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has > NULL account > > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has > NULL account > > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has > NULL account > > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has > NULL account > > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has > NULL account > > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has > NULL account > > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has > NULL account > > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has > NULL account > > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has > NULL account > > > > Best Regards > > Arnie > > > > > > *From:* David Carlson <david.carlson....@gmail.com> > *Sent:* 09 December 2018 18:34 > *To:* John Ralls <jra...@ceridwen.us> > *Cc:* Arnie Reeves <karnd...@blueyonder.co.uk>; Gnucash Users < > gnucash-user@gnucash.org> > *Subject:* Re: [GNC] GNU crashes when any Report is selected > > > > Arnie, > > > > I just fired up GnuCash release 2.6.19 on Windows 10 Version 10.0.17134 > Build 17134and I produced and printed a couple of reports without a crash, > so if you have a comparable build, that would probably not be your problem. > > > > Try John's suggestions if possible. > > > > David C > > > > On Sun, Dec 9, 2018 at 11:29 AM John Ralls <jra...@ceridwen.us> wrote: > > Reinstalling GnuCash isn't likely to accomplish anything, and it's very > unlikely that updating Microsoft Access has anything to do with the > problem. A bit more troubleshooting is in order. > > First, look at a tracefile (https://wiki.gnucash.org/wiki/Tracefile) from > a crashed session to see if there's an error at the end of it that might > indicate the cause of the crash. A stack trace ( > https://wiki.gnucash.org/wiki/Stack_Trace) is the best diagnostic but > they're hard to get on Windows. > > Try opening a backup file from a month ago if you have one available: > Perhaps there's a data problem in the current file that's causing the > crash. You can also try creating a new user and running GnuCash while > logged in as that user to see if there's something in your environment > that's causing the crash. > > Regards, > John Ralls > > > > On Dec 9, 2018, at 8:27 AM, Arnie Reeves via gnucash-user < > gnucash-user@gnucash.org> wrote: > > > > Thank you for your response David, suggesting “other” program updates on > my Windows 10 set up, including a recent upgrade to MS Office 2019 which > includes Access, may be responsible for causing my GNUCash 2.6.19 to crash > every time I select a report. That being the only suggestion (so far), I > believe my only option is to reinstall the GNUCash program, and keep > fingers crossed. I understand any reinstallation will be able to use the 11 > months existing data without any further actions from me.(?). For a simple > home accounts use, please could some-one explain the differences of the > available versions – such as 2.6.19 (Currently used and previously found > fine) and 3.3 etc. Which is best, and bug free, for my simple home accounts. > > Arnie > > > > > > From: karnd...@blueyonder.co.uk <karnd...@blueyonder.co.uk> > > Sent: 08 December 2018 21:37 > > To: David Carlson <david.carlson....@gmail.com> > > Cc: Gnucash Users <gnucash-user@gnucash.org> > > Subject: Re: [GNC] GNU crashes when any Report is selected > > > > Only change other than routine updates was an upgrade from MS Office > 2010 to Office 2019. This of course includes Access. > > > > > > Sent from my iPhone. > > > > On 8 Dec 2018, at 9:25 pm, David Carlson <david.carlson....@gmail.com > <mailto:david.carlson....@gmail.com> > wrote: > > I did forget to mention that I use Gnucash mostly in Ubuntu 16.04 with > occasional forays into Windows 7 and rare forays into Windows 10. > > > > David C > > > > On Sat, Dec 8, 2018, 3:21 PM David Carlson <david.carlson....@gmail.com > <mailto:david.carlson....@gmail.com> wrote: > > Arnie, > > > > Did you get a Windows update or have any other significant change to > your computer? > > > > Release 2.6.19 itself has not changed, and various 2.6.x releases are > still working for me. > > > > David C > > > > On Sat, Dec 8, 2018, 12:10 PM Arnie Reeves via gnucash-user < > gnucash-user@gnucash.org<mailto:gnucash-user@gnucash.org> wrote: > > I use Windows 10 with GNUCash 2.6.19 for home accounting. After 11 > months of > > perfect use, all reports suddenly fail to open and selecting any report, > > including samples or one of my many customised reports (new one for each > > month) causes the program to crash. Anyone aware of a fix, or maybe an > > upgrade to version 3.3 will solve the problem? I've resisted the update > due > > to reading many reports of problems with 3.3 and so far 2.2.19 has been > > fine. All reports worked fine at last month's home accounting. I only > update > > at the end of each month. > > Thanks, Arnie. > > _______________________________________________ > > gnucash-user mailing list > > gnucash-user@gnucash.org <mailto:gnucash-user@gnucash.org> > > To update your subscription preferences or to unsubscribe: > > https://lists.gnucash.org/mailman/listinfo/gnucash-user > > If you are using Nabble or Gmane, please see > https://wiki.gnucash.org/wiki/Mailing_Lists for more information. > > ----- > > Please remember to CC this list on all your replies. > > You can do this by using Reply-To-List or Reply-All. > > _______________________________________________ > > gnucash-user mailing list > > gnucash-user@gnucash.org > > To update your subscription preferences or to unsubscribe: > > https://lists.gnucash.org/mailman/listinfo/gnucash-user > > If you are using Nabble or Gmane, please see > https://wiki.gnucash.org/wiki/Mailing_Lists for more information. > > ----- > > Please remember to CC this list on all your replies. > > You can do this by using Reply-To-List or Reply-All. > > > _______________________________________________ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. ----- Please remember to CC this list on all your replies. 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