We suspect that the hang on the first report has to do with WebKit initializing rather than loading GnuCash data.
Regards, John Ralls > On Dec 10, 2018, at 8:07 AM, Arnie Reeves <karnd...@blueyonder.co.uk> wrote: > > Thanks David, I’ll try to do that, but note that I have only small household > transactions, so the full transaction report of all account only run to three > pages each month. Also puzzled that after the first hang waiting for any > report – even a small cash flow – all subsequent reports open instantly. I > was thinking of closing out the books this month and taking asset values only > into a new set of accounts for next year. Do I simply open up a new folder > with a new name and start again? Should I download a more recent update or > stick with the 2.6.19? > Arnie > > From: David Carlson <david.carlson....@gmail.com> > Sent: 10 December 2018 15:32 > To: John Ralls <jra...@ceridwen.us> > Cc: Arnie Reeves <karnd...@blueyonder.co.uk>; Gnucash Users > <gnucash-user@gnucash.org> > Subject: Re: [GNC] GNU crashes when any Report is selected > > Still, if GnuCash started hanging recently even with very old backups, > something odd is happening. Granted, old backups of my data would have a > rough time with Since Last Run slowing it down until it got through the > scheduled transactions... Arnie's setup is still different than mine, as my > data doesn't hang any longer than usual when GnuCash 2.6.19 is building > reports in Windows 10. > > Since my data takes two or three minutes for every full file save, I do not > notice slow report building. > > Arnie, have you tried building a new data file with a very small number of > transactions and a new name to test your system? > > David C > > On Mon, Dec 10, 2018 at 8:28 AM John Ralls <jra...@ceridwen.us > <mailto:jra...@ceridwen.us>> wrote: >> Arnie, >> >> That’s not a crash, it’s a hang. How long are you waiting to kill it? >> >> Regards, >> John Ralls >> >> >>> On Dec 10, 2018, at 2:12 AM, Arnie Reeves <karnd...@blueyonder.co.uk >>> <mailto:karnd...@blueyonder.co.uk>> wrote: >>> >>> That’s bad news John, I hoped the trace would help. A crash results from >>> selecting any report within the Report menu. After selection by clicking >>> the report then the green “play” type button at the right, the main screen >>> under the current open tabs goes blank. That is the open account tabs, >>> panel and menu tabs remain at the top of the screen, but all open account >>> data is replaced by a blank white screen. Just as if the report had opened >>> without any data. Any further mouse selections produce a warning text that >>> GNUCash is not responding. I use Task Manager to close the program. My >>> customised reports are simple changes from the Options button to provide a >>> new title, change the report Start Date and change the report End Date. >>> These changes are saved using Save Configuration As…. I have a report for >>> each month for Transactions and Cash Flow. These have worked perfectly for >>> 11 months. >>> Best Regards >>> Arnie >>> >>> >>> >>> From: John Ralls <jra...@ceridwen.us <mailto:jra...@ceridwen.us>> >>> Sent: 10 December 2018 01:17 >>> To: Arnie Reeves <karnd...@blueyonder.co.uk >>> <mailto:karnd...@blueyonder.co.uk>> >>> Cc: David Carlson <david.carlson....@gmail.com >>> <mailto:david.carlson....@gmail.com>>; Gnucash Users >>> <gnucash-user@gnucash.org <mailto:gnucash-user@gnucash.org>> >>> Subject: Re: [GNC] GNU crashes when any Report is selected >>> >>> Unfortunately there are no useful clues in the trace file. You might try >>> opening a powershell window and starting GnuCash from the prompt >>> (“C:\Program Files (x86)\gnucash\bin\gnucash”) to see if guile is writing >>> anything that isn’t getting captured by the logging facility. >>> >>> Do not-customized reports (e.g. Reports>Assets>Balance Sheet) crash or just >>> the customized ones? Does “customized” mean that you’ve changed some report >>> options and saved the configuration or reports with custom Scheme code? >>> >>> Regards, >>> John Ralls >>> >>> >>>> On Dec 9, 2018, at 12:42 PM, Arnie Reeves <karnd...@blueyonder.co.uk >>>> <mailto:karnd...@blueyonder.co.uk>> wrote: >>>> >>>> John and David. Thank you for your time. Following Johns suggestion I have >>>> located the latest gnu.trace file which is copied below. Could you help >>>> please with identifying errors: It also seems that all data entries >>>> covering the month of Nov2018 have been deleted from the lists of accounts >>>> (ie latest entries before problems with crash). I’ve retrieved and opened >>>> two backup files from several months ago, these also show all up to date >>>> custom report file names, but selecting any of these causes a crash. >>>> >>>> * 19:55:12 WARN <gnc.app-utils> Could not spawn perl: Failed to execute >>>> child process (No such file or directory) >>>> * 19:55:12 CRIT <GLib> g_key_file_free: assertion 'key_file != NULL' >>>> failed >>>> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has >>>> NULL account >>>> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has >>>> NULL account >>>> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has >>>> NULL account >>>> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has >>>> NULL account >>>> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has >>>> NULL account >>>> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has >>>> NULL account >>>> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has >>>> NULL account >>>> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has >>>> NULL account >>>> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has >>>> NULL account >>>> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has >>>> NULL account >>>> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has >>>> NULL account >>>> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has >>>> NULL account >>>> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has >>>> NULL account >>>> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has >>>> NULL account >>>> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has >>>> NULL account >>>> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has >>>> NULL account >>>> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has >>>> NULL account >>>> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has >>>> NULL account >>>> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has >>>> NULL account >>>> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has >>>> NULL account >>>> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has >>>> NULL account >>>> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has >>>> NULL account >>>> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has >>>> NULL account >>>> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has >>>> NULL account >>>> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has >>>> NULL account >>>> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has >>>> NULL account >>>> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has >>>> NULL account >>>> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has >>>> NULL account >>>> >>>> Best Regards >>>> Arnie >>>> >>>> >>>> From: David Carlson <david.carlson....@gmail.com >>>> <mailto:david.carlson....@gmail.com>> >>>> Sent: 09 December 2018 18:34 >>>> To: John Ralls <jra...@ceridwen.us <mailto:jra...@ceridwen.us>> >>>> Cc: Arnie Reeves <karnd...@blueyonder.co.uk >>>> <mailto:karnd...@blueyonder.co.uk>>; Gnucash Users >>>> <gnucash-user@gnucash.org <mailto:gnucash-user@gnucash.org>> >>>> Subject: Re: [GNC] GNU crashes when any Report is selected >>>> >>>> Arnie, >>>> >>>> I just fired up GnuCash release 2.6.19 on Windows 10 Version 10.0.17134 >>>> Build 17134and I produced and printed a couple of reports without a crash, >>>> so if you have a comparable build, that would probably not be your problem. >>>> >>>> Try John's suggestions if possible. >>>> >>>> David C >>>> >>>> On Sun, Dec 9, 2018 at 11:29 AM John Ralls <jra...@ceridwen.us >>>> <mailto:jra...@ceridwen.us>> wrote: >>>>> Reinstalling GnuCash isn't likely to accomplish anything, and it's very >>>>> unlikely that updating Microsoft Access has anything to do with the >>>>> problem. A bit more troubleshooting is in order. >>>>> >>>>> First, look at a tracefile (https://wiki.gnucash.org/wiki/Tracefile >>>>> <https://wiki.gnucash.org/wiki/Tracefile>) from a crashed session to see >>>>> if there's an error at the end of it that might indicate the cause of the >>>>> crash. A stack trace (https://wiki.gnucash.org/wiki/Stack_Trace >>>>> <https://wiki.gnucash.org/wiki/Stack_Trace>) is the best diagnostic but >>>>> they're hard to get on Windows. >>>>> >>>>> Try opening a backup file from a month ago if you have one available: >>>>> Perhaps there's a data problem in the current file that's causing the >>>>> crash. You can also try creating a new user and running GnuCash while >>>>> logged in as that user to see if there's something in your environment >>>>> that's causing the crash. >>>>> >>>>> Regards, >>>>> John Ralls >>>>> >>>>> >>>>> > On Dec 9, 2018, at 8:27 AM, Arnie Reeves via gnucash-user >>>>> > <gnucash-user@gnucash.org <mailto:gnucash-user@gnucash.org>> wrote: >>>>> > >>>>> > Thank you for your response David, suggesting “other” program updates >>>>> > on my Windows 10 set up, including a recent upgrade to MS Office 2019 >>>>> > which includes Access, may be responsible for causing my GNUCash 2.6.19 >>>>> > to crash every time I select a report. That being the only suggestion >>>>> > (so far), I believe my only option is to reinstall the GNUCash program, >>>>> > and keep fingers crossed. I understand any reinstallation will be able >>>>> > to use the 11 months existing data without any further actions from >>>>> > me.(?). For a simple home accounts use, please could some-one explain >>>>> > the differences of the available versions – such as 2.6.19 (Currently >>>>> > used and previously found fine) and 3.3 etc. Which is best, and bug >>>>> > free, for my simple home accounts. >>>>> > Arnie >>>>> > >>>>> > >>>>> > From: karnd...@blueyonder.co.uk <mailto:karnd...@blueyonder.co.uk> >>>>> > <karnd...@blueyonder.co.uk <mailto:karnd...@blueyonder.co.uk>> >>>>> > Sent: 08 December 2018 21:37 >>>>> > To: David Carlson <david.carlson....@gmail.com >>>>> > <mailto:david.carlson....@gmail.com>> >>>>> > Cc: Gnucash Users <gnucash-user@gnucash.org >>>>> > <mailto:gnucash-user@gnucash.org>> >>>>> > Subject: Re: [GNC] GNU crashes when any Report is selected >>>>> > >>>>> > Only change other than routine updates was an upgrade from MS Office >>>>> > 2010 to Office 2019. This of course includes Access. >>>>> > >>>>> > >>>>> > Sent from my iPhone. >>>>> > >>>>> > On 8 Dec 2018, at 9:25 pm, David Carlson <david.carlson....@gmail.com >>>>> > <mailto:david.carlson....@gmail.com><mailto:david.carlson....@gmail.com >>>>> > <mailto:david.carlson....@gmail.com>> > wrote: >>>>> > I did forget to mention that I use Gnucash mostly in Ubuntu 16.04 with >>>>> > occasional forays into Windows 7 and rare forays into Windows 10. >>>>> > >>>>> > David C >>>>> > >>>>> > On Sat, Dec 8, 2018, 3:21 PM David Carlson <david.carlson....@gmail.com >>>>> > <mailto:david.carlson....@gmail.com><mailto:david.carlson....@gmail.com >>>>> > <mailto:david.carlson....@gmail.com>> wrote: >>>>> > Arnie, >>>>> > >>>>> > Did you get a Windows update or have any other significant change to >>>>> > your computer? >>>>> > >>>>> > Release 2.6.19 itself has not changed, and various 2.6.x releases are >>>>> > still working for me. >>>>> > >>>>> > David C >>>>> > >>>>> > On Sat, Dec 8, 2018, 12:10 PM Arnie Reeves via gnucash-user >>>>> > <gnucash-user@gnucash.org >>>>> > <mailto:gnucash-user@gnucash.org><mailto:gnucash-user@gnucash.org >>>>> > <mailto:gnucash-user@gnucash.org>> wrote: >>>>> > I use Windows 10 with GNUCash 2.6.19 for home accounting. After 11 >>>>> > months of >>>>> > perfect use, all reports suddenly fail to open and selecting any report, >>>>> > including samples or one of my many customised reports (new one for each >>>>> > month) causes the program to crash. Anyone aware of a fix, or maybe an >>>>> > upgrade to version 3.3 will solve the problem? I've resisted the update >>>>> > due >>>>> > to reading many reports of problems with 3.3 and so far 2.2.19 has been >>>>> > fine. All reports worked fine at last month's home accounting. I only >>>>> > update >>>>> > at the end of each month. >>>>> > Thanks, Arnie. >>>>> > _______________________________________________ >>>>> > gnucash-user mailing list >>>>> > gnucash-user@gnucash.org <mailto:gnucash-user@gnucash.org> >>>>> > <mailto:gnucash-user@gnucash.org <mailto:gnucash-user@gnucash.org>> >>>>> > To update your subscription preferences or to unsubscribe: >>>>> > https://lists.gnucash.org/mailman/listinfo/gnucash-user >>>>> > <https://lists.gnucash.org/mailman/listinfo/gnucash-user> >>>>> > If you are using Nabble or Gmane, please see >>>>> > https://wiki.gnucash.org/wiki/Mailing_Lists >>>>> > <https://wiki.gnucash.org/wiki/Mailing_Lists> for more information. >>>>> > ----- >>>>> > Please remember to CC this list on all your replies. >>>>> > You can do this by using Reply-To-List or Reply-All. >>>>> > _______________________________________________ >>>>> > gnucash-user mailing list >>>>> > gnucash-user@gnucash.org <mailto:gnucash-user@gnucash.org> >>>>> > To update your subscription preferences or to unsubscribe: >>>>> > https://lists.gnucash.org/mailman/listinfo/gnucash-user >>>>> > <https://lists.gnucash.org/mailman/listinfo/gnucash-user> >>>>> > If you are using Nabble or Gmane, please see >>>>> > https://wiki.gnucash.org/wiki/Mailing_Lists >>>>> > <https://wiki.gnucash.org/wiki/Mailing_Lists> for more information. >>>>> > ----- >>>>> > Please remember to CC this list on all your replies. >>>>> > You can do this by using Reply-To-List or Reply-All. >>>>> _______________________________________________ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. ----- Please remember to CC this list on all your replies. 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