On 12/10/18 4:46 AM, Stan Brown wrote:
Hi, Arnie.
Date: Sun, 9 Dec 2018 16:27:01 -0000
From: "Arnie Reeves" <karnd...@blueyonder.co.uk>
To: "'David Carlson'" <david.carlson....@gmail.com>
Thank you for your response David, suggesting ?other? program updates on
my Windows 10 set up, including a recent upgrade to MS Office 2019 which
includes Access, may be responsible for causing my GNUCash 2.6.19 to
crash every time I select a report. That being the only suggestion (so
far), I believe my only option is to reinstall the GNUCash program, and
keep fingers crossed.
You sound perhaps a bit skeptical of David's blaming your troubles on Windows
10 updates, so I thought I'd offer my perspective. Based on my experience at
work (I do customer support for a company that sells application software to
run in Windows), I have no trouble at all believing that David has put his
finger on it.
We are seeing a LOT of cases where our software is working on Windows 10
computers, Windows or Office or both do an automatic update, and our software
stops working. We spend weeks trying to troubleshoot some of these, and often
we're unable to fix them because the cause is that Microsoft's own updates have
broken a piece of its Windows or Office software. GnuCash is fortunate in not
being directly dependent on Excel, but Office updates update Windows code and
vice versa, so either type of update can cause a problem in Windows or Office
or both.
The pace of these "updatogenic" problems is accelerating in a frightening way.
A time may come when it's simply impossible to keep application programs working in
Windows 10, or at least where you can expect to spend more time finding help with
problems caused by Microsoft updates than you do actually using your software.
One thing you can do to reduce your exposure is to make sure you're not in "Windows Insider",
"Office Insider" or any other "Insider". Those update schedules get you updates that
Microsoft doesn't even pretend to have tested adequately. Some problems are caught at that stage, so that the
monthly updates are less buggy than they would be otherwise. Not that the monthly updates are bug free by any
means, but they're usually not as bad as the Insider builds.
This morning my wife received an email with a couple of attached jpeg
images. She tried to print from Windows 10. I saw them go through the
print queue but nothing ever printed from the printer.
Finally, she forwarded the email to me (on a Ubuntu box) and I was able
to print them without problems. Same printer. Same network. Same
images. Windows 10 just "lost" the file on the way to the printer.
Ubuntu got them all the way to the printer.
Neither system involved GnuCash. So, my take is that it is a Windows 10
problem that I'm sure Microsoft will put the blame on the printer!
--
Stephen M Butler, PMP, PSM
stephen.m.butle...@gmail.com
kg...@arrl.net
253-350-0166
-------------------------------------------
GnuPG Fingerprint: 8A25 9726 D439 758D D846 E5D4 282A 5477 0385 81D8
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