Reinstalling GnuCash isn't likely to accomplish anything, and it's very unlikely that updating Microsoft Access has anything to do with the problem. A bit more troubleshooting is in order.
First, look at a tracefile (https://wiki.gnucash.org/wiki/Tracefile) from a crashed session to see if there's an error at the end of it that might indicate the cause of the crash. A stack trace (https://wiki.gnucash.org/wiki/Stack_Trace) is the best diagnostic but they're hard to get on Windows. Try opening a backup file from a month ago if you have one available: Perhaps there's a data problem in the current file that's causing the crash. You can also try creating a new user and running GnuCash while logged in as that user to see if there's something in your environment that's causing the crash. Regards, John Ralls > On Dec 9, 2018, at 8:27 AM, Arnie Reeves via gnucash-user > <gnucash-user@gnucash.org> wrote: > > Thank you for your response David, suggesting “other” program updates on my > Windows 10 set up, including a recent upgrade to MS Office 2019 which > includes Access, may be responsible for causing my GNUCash 2.6.19 to crash > every time I select a report. That being the only suggestion (so far), I > believe my only option is to reinstall the GNUCash program, and keep fingers > crossed. I understand any reinstallation will be able to use the 11 months > existing data without any further actions from me.(?). For a simple home > accounts use, please could some-one explain the differences of the available > versions – such as 2.6.19 (Currently used and previously found fine) and 3.3 > etc. Which is best, and bug free, for my simple home accounts. > Arnie > > > From: karnd...@blueyonder.co.uk <karnd...@blueyonder.co.uk> > Sent: 08 December 2018 21:37 > To: David Carlson <david.carlson....@gmail.com> > Cc: Gnucash Users <gnucash-user@gnucash.org> > Subject: Re: [GNC] GNU crashes when any Report is selected > > Only change other than routine updates was an upgrade from MS Office 2010 to > Office 2019. This of course includes Access. > > > Sent from my iPhone. > > On 8 Dec 2018, at 9:25 pm, David Carlson <david.carlson....@gmail.com > <mailto:david.carlson....@gmail.com> > wrote: > I did forget to mention that I use Gnucash mostly in Ubuntu 16.04 with > occasional forays into Windows 7 and rare forays into Windows 10. > > David C > > On Sat, Dec 8, 2018, 3:21 PM David Carlson <david.carlson....@gmail.com > <mailto:david.carlson....@gmail.com> wrote: > Arnie, > > Did you get a Windows update or have any other significant change to your > computer? > > Release 2.6.19 itself has not changed, and various 2.6.x releases are still > working for me. > > David C > > On Sat, Dec 8, 2018, 12:10 PM Arnie Reeves via gnucash-user > <gnucash-user@gnucash.org <mailto:gnucash-user@gnucash.org> wrote: > I use Windows 10 with GNUCash 2.6.19 for home accounting. After 11 months of > perfect use, all reports suddenly fail to open and selecting any report, > including samples or one of my many customised reports (new one for each > month) causes the program to crash. Anyone aware of a fix, or maybe an > upgrade to version 3.3 will solve the problem? I've resisted the update due > to reading many reports of problems with 3.3 and so far 2.2.19 has been > fine. All reports worked fine at last month's home accounting. I only update > at the end of each month. > Thanks, Arnie. > _______________________________________________ > gnucash-user mailing list > gnucash-user@gnucash.org <mailto:gnucash-user@gnucash.org> > To update your subscription preferences or to unsubscribe: > https://lists.gnucash.org/mailman/listinfo/gnucash-user > If you are using Nabble or Gmane, please see > https://wiki.gnucash.org/wiki/Mailing_Lists for more information. > ----- > Please remember to CC this list on all your replies. > You can do this by using Reply-To-List or Reply-All. > _______________________________________________ > gnucash-user mailing list > gnucash-user@gnucash.org > To update your subscription preferences or to unsubscribe: > https://lists.gnucash.org/mailman/listinfo/gnucash-user > If you are using Nabble or Gmane, please see > https://wiki.gnucash.org/wiki/Mailing_Lists for more information. > ----- > Please remember to CC this list on all your replies. > You can do this by using Reply-To-List or Reply-All. _______________________________________________ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. ----- Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
