Arnie, That’s not a crash, it’s a hang. How long are you waiting to kill it?
Regards, John Ralls > On Dec 10, 2018, at 2:12 AM, Arnie Reeves <karnd...@blueyonder.co.uk> wrote: > > That’s bad news John, I hoped the trace would help. A crash results from > selecting any report within the Report menu. After selection by clicking the > report then the green “play” type button at the right, the main screen under > the current open tabs goes blank. That is the open account tabs, panel and > menu tabs remain at the top of the screen, but all open account data is > replaced by a blank white screen. Just as if the report had opened without > any data. Any further mouse selections produce a warning text that GNUCash is > not responding. I use Task Manager to close the program. My customised > reports are simple changes from the Options button to provide a new title, > change the report Start Date and change the report End Date. These changes > are saved using Save Configuration As…. I have a report for each month for > Transactions and Cash Flow. These have worked perfectly for 11 months. > Best Regards > Arnie > > > > From: John Ralls <jra...@ceridwen.us> > Sent: 10 December 2018 01:17 > To: Arnie Reeves <karnd...@blueyonder.co.uk> > Cc: David Carlson <david.carlson....@gmail.com>; Gnucash Users > <gnucash-user@gnucash.org> > Subject: Re: [GNC] GNU crashes when any Report is selected > > Unfortunately there are no useful clues in the trace file. You might try > opening a powershell window and starting GnuCash from the prompt (“C:\Program > Files (x86)\gnucash\bin\gnucash”) to see if guile is writing anything that > isn’t getting captured by the logging facility. > > Do not-customized reports (e.g. Reports>Assets>Balance Sheet) crash or just > the customized ones? Does “customized” mean that you’ve changed some report > options and saved the configuration or reports with custom Scheme code? > > Regards, > John Ralls > > >> On Dec 9, 2018, at 12:42 PM, Arnie Reeves <karnd...@blueyonder.co.uk >> <mailto:karnd...@blueyonder.co.uk>> wrote: >> >> John and David. Thank you for your time. Following Johns suggestion I have >> located the latest gnu.trace file which is copied below. Could you help >> please with identifying errors: It also seems that all data entries covering >> the month of Nov2018 have been deleted from the lists of accounts (ie latest >> entries before problems with crash). I’ve retrieved and opened two backup >> files from several months ago, these also show all up to date custom report >> file names, but selecting any of these causes a crash. >> >> * 19:55:12 WARN <gnc.app-utils> Could not spawn perl: Failed to execute >> child process (No such file or directory) >> * 19:55:12 CRIT <GLib> g_key_file_free: assertion 'key_file != NULL' failed >> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL >> account >> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL >> account >> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL >> account >> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL >> account >> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL >> account >> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL >> account >> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL >> account >> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL >> account >> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL >> account >> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL >> account >> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL >> account >> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL >> account >> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL >> account >> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL >> account >> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL >> account >> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL >> account >> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL >> account >> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL >> account >> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL >> account >> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL >> account >> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL >> account >> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL >> account >> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL >> account >> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL >> account >> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL >> account >> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL >> account >> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL >> account >> * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL >> account >> >> Best Regards >> Arnie >> >> >> From: David Carlson <david.carlson....@gmail.com >> <mailto:david.carlson....@gmail.com>> >> Sent: 09 December 2018 18:34 >> To: John Ralls <jra...@ceridwen.us <mailto:jra...@ceridwen.us>> >> Cc: Arnie Reeves <karnd...@blueyonder.co.uk >> <mailto:karnd...@blueyonder.co.uk>>; Gnucash Users <gnucash-user@gnucash.org >> <mailto:gnucash-user@gnucash.org>> >> Subject: Re: [GNC] GNU crashes when any Report is selected >> >> Arnie, >> >> I just fired up GnuCash release 2.6.19 on Windows 10 Version 10.0.17134 >> Build 17134and I produced and printed a couple of reports without a crash, >> so if you have a comparable build, that would probably not be your problem. >> >> Try John's suggestions if possible. >> >> David C >> >> On Sun, Dec 9, 2018 at 11:29 AM John Ralls <jra...@ceridwen.us >> <mailto:jra...@ceridwen.us>> wrote: >>> Reinstalling GnuCash isn't likely to accomplish anything, and it's very >>> unlikely that updating Microsoft Access has anything to do with the >>> problem. A bit more troubleshooting is in order. >>> >>> First, look at a tracefile (https://wiki.gnucash.org/wiki/Tracefile >>> <https://wiki.gnucash.org/wiki/Tracefile>) from a crashed session to see if >>> there's an error at the end of it that might indicate the cause of the >>> crash. A stack trace (https://wiki.gnucash.org/wiki/Stack_Trace >>> <https://wiki.gnucash.org/wiki/Stack_Trace>) is the best diagnostic but >>> they're hard to get on Windows. >>> >>> Try opening a backup file from a month ago if you have one available: >>> Perhaps there's a data problem in the current file that's causing the >>> crash. You can also try creating a new user and running GnuCash while >>> logged in as that user to see if there's something in your environment >>> that's causing the crash. >>> >>> Regards, >>> John Ralls >>> >>> >>> > On Dec 9, 2018, at 8:27 AM, Arnie Reeves via gnucash-user >>> > <gnucash-user@gnucash.org <mailto:gnucash-user@gnucash.org>> wrote: >>> > >>> > Thank you for your response David, suggesting “other” program updates on >>> > my Windows 10 set up, including a recent upgrade to MS Office 2019 which >>> > includes Access, may be responsible for causing my GNUCash 2.6.19 to >>> > crash every time I select a report. That being the only suggestion (so >>> > far), I believe my only option is to reinstall the GNUCash program, and >>> > keep fingers crossed. I understand any reinstallation will be able to use >>> > the 11 months existing data without any further actions from me.(?). For >>> > a simple home accounts use, please could some-one explain the differences >>> > of the available versions – such as 2.6.19 (Currently used and previously >>> > found fine) and 3.3 etc. Which is best, and bug free, for my simple home >>> > accounts. >>> > Arnie >>> > >>> > >>> > From: karnd...@blueyonder.co.uk <mailto:karnd...@blueyonder.co.uk> >>> > <karnd...@blueyonder.co.uk <mailto:karnd...@blueyonder.co.uk>> >>> > Sent: 08 December 2018 21:37 >>> > To: David Carlson <david.carlson....@gmail.com >>> > <mailto:david.carlson....@gmail.com>> >>> > Cc: Gnucash Users <gnucash-user@gnucash.org >>> > <mailto:gnucash-user@gnucash.org>> >>> > Subject: Re: [GNC] GNU crashes when any Report is selected >>> > >>> > Only change other than routine updates was an upgrade from MS Office 2010 >>> > to Office 2019. This of course includes Access. >>> > >>> > >>> > Sent from my iPhone. >>> > >>> > On 8 Dec 2018, at 9:25 pm, David Carlson <david.carlson....@gmail.com >>> > <mailto:david.carlson....@gmail.com><mailto:david.carlson....@gmail.com >>> > <mailto:david.carlson....@gmail.com>> > wrote: >>> > I did forget to mention that I use Gnucash mostly in Ubuntu 16.04 with >>> > occasional forays into Windows 7 and rare forays into Windows 10. >>> > >>> > David C >>> > >>> > On Sat, Dec 8, 2018, 3:21 PM David Carlson <david.carlson....@gmail.com >>> > <mailto:david.carlson....@gmail.com><mailto:david.carlson....@gmail.com >>> > <mailto:david.carlson....@gmail.com>> wrote: >>> > Arnie, >>> > >>> > Did you get a Windows update or have any other significant change to your >>> > computer? >>> > >>> > Release 2.6.19 itself has not changed, and various 2.6.x releases are >>> > still working for me. >>> > >>> > David C >>> > >>> > On Sat, Dec 8, 2018, 12:10 PM Arnie Reeves via gnucash-user >>> > <gnucash-user@gnucash.org >>> > <mailto:gnucash-user@gnucash.org><mailto:gnucash-user@gnucash.org >>> > <mailto:gnucash-user@gnucash.org>> wrote: >>> > I use Windows 10 with GNUCash 2.6.19 for home accounting. After 11 months >>> > of >>> > perfect use, all reports suddenly fail to open and selecting any report, >>> > including samples or one of my many customised reports (new one for each >>> > month) causes the program to crash. Anyone aware of a fix, or maybe an >>> > upgrade to version 3.3 will solve the problem? I've resisted the update >>> > due >>> > to reading many reports of problems with 3.3 and so far 2.2.19 has been >>> > fine. All reports worked fine at last month's home accounting. I only >>> > update >>> > at the end of each month. >>> > Thanks, Arnie. >>> > _______________________________________________ >>> > gnucash-user mailing list >>> > gnucash-user@gnucash.org <mailto:gnucash-user@gnucash.org> >>> > <mailto:gnucash-user@gnucash.org <mailto:gnucash-user@gnucash.org>> >>> > To update your subscription preferences or to unsubscribe: >>> > https://lists.gnucash.org/mailman/listinfo/gnucash-user >>> > <https://lists.gnucash.org/mailman/listinfo/gnucash-user> >>> > If you are using Nabble or Gmane, please see >>> > https://wiki.gnucash.org/wiki/Mailing_Lists >>> > <https://wiki.gnucash.org/wiki/Mailing_Lists> for more information. >>> > ----- >>> > Please remember to CC this list on all your replies. >>> > You can do this by using Reply-To-List or Reply-All. >>> > _______________________________________________ >>> > gnucash-user mailing list >>> > gnucash-user@gnucash.org <mailto:gnucash-user@gnucash.org> >>> > To update your subscription preferences or to unsubscribe: >>> > https://lists.gnucash.org/mailman/listinfo/gnucash-user >>> > <https://lists.gnucash.org/mailman/listinfo/gnucash-user> >>> > If you are using Nabble or Gmane, please see >>> > https://wiki.gnucash.org/wiki/Mailing_Lists >>> > <https://wiki.gnucash.org/wiki/Mailing_Lists> for more information. >>> > ----- >>> > Please remember to CC this list on all your replies. >>> > You can do this by using Reply-To-List or Reply-All. >>> _______________________________________________ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. ----- Please remember to CC this list on all your replies. 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