Hi John, In the cases where you've either re-installed or done a "refresh", do you have any re-occurrences with those end-users/machines? or still too early to tell? We also disable the "refresh Firefox" option using CCK2, so using it would be problematic here as well.
Thanks for the feedback (and confirmation that I'm not the only one having issues). -Joel On 12/1/2017 11:16 AM, Robben, John wrote: > > Greetings fellow Listers, > > > > We have a user base of 600+ desktops, virtualized through VMWare. > > Win7SP1 fully patched 64-Bit. > > FF ESR 52.5.0 with CCK2. > > Flash 27.0.0.187 Plug-in. > > > > Our biggest issue is the initial startup “hang.” Website (home page) > fails to load for some minutes, and overall performance is sluggish. > > (The home page is on an internal server, and has zero issue in other > browsers.) > > > > One fix we’ve discovered is to completely uninstall FF, and delete all > traces from the installation from the drive… then reinstall FF. > > Another fix is to “refresh” FF. This is problematic, due to CCK2 > lockdown, and user privilege. > > > > The natives are definitely restless. If you’ve never been witness to > an IT manager having a litter of kittens in your cube, let me assure > you it is as unpleasant as it sounds. > > Any help/suggestions/fixes would be welcome, and appreciated. > > > > All the best, > > > > John Robben > > Special Projects – Enterprise Solutions > > Technical Services Division > > National Association of Insurance Commissioners > > 1100 Walnut St. > > Suite 1500 > > Kansas City, MO 64106-2197 > > USA > > > > > > > > *From:*Enterprise [mailto:[email protected]] *On Behalf > Of *Joel Baltazor > *Sent:* Friday, December 1, 2017 10:32 AM > *To:* [email protected] > *Subject:* [Mozilla Enterprise] Crashes and Slowness with recent ESR > > > > Hi everyone, > We've been experiencing an increase in reports of issues with Firefox > lately and I'm wondering if I'm not alone. > > I'm getting reports (randomly) for these issues: > -_Firefox freezes_ with spinning mouse wheel indicator. Program goes > not responding for a few seconds, and then resumes. Restarting > Firefox generally clears this condition, but it will re-occur after > several hours of uptime and seems to be related to the number of tabs > open: the more tabs, the quicker this issue occurs. > -_Websites loading extremely slow_: Firefox will show "loading" > indicator for many second/minutes. Sites almost always eventually > load, but we see load times measures in minutes, not < 5 seconds. > This happens to internally-hosted sites (Intranet) as well, not just > Internet sites. On the same computer Internet Explorer will load the > same sites quickly, without delay (including the Intranet sites). The > frequency of this seems to decrease if we clear Firefox's on-disk > cache. We're testing disabling on-disk cache globally, but are still > getting these reports with on-disk cache disabled & cleared. > -_Firefox crashes_ resulting in crash reporter launching. For the > past ~2 weeks I'm getting a flood of these reports. The crash reports > always match this: > > https://crash-stats.mozilla.com/signature/?product=Firefox&signature=shutdownhang%20%7C%20nsThread%3A%3AShutdown%20%7C%20nsUrlClassifierDBService%3A%3AShutdown&date=%3E%3D2017-11-24T10%3A10%3A10.000Z&date=%3C2017-12-01T10%3A10%3A10.000Z#summary > <https://crash-stats.mozilla.com/signature/?product=Firefox&signature=shutdownhang%20%7C%20nsThread%3A%3AShutdown%20%7C%20nsUrlClassifierDBService%3A%3AShutdown&date=%3E%3D2017-11-24T10%3A10%3A10.000Z&date=%3C2017-12-01T10%3A10%3A10.000Z#summary> > I see https://bugzilla.mozilla.org/show_bug.cgi?id=1408631 > <https://bugzilla.mozilla.org/show_bug.cgi?id=1408631> discussed the same > crash signature being uplifted to ESR, but was not possible due to > some changes in the newer code? > The crash-stats Reports/Graphs seem to indicate that I'm not the only > one experiencing this type of crashing in the past few weeks. > > To compare config/environment notes we use: > -Latest Firefox ESR (52.5.0) (99% 32-bit, but a few use 64-bit Firefox) > -Redirected user profiles to network shares (99% have this, but the > remaining 1% that have locally-stored profiles also experience > some/all the above issues). > -CCK2 for configuration/settings > -Win 7 SP1 - all latest updates > -Latest Flash Player plugin (27.0.0.187) > > I've been racking my brain trying to figure out if any of this is > environmental/configuration related or if some/all are bugs in Firefox. > Is anyone else experiencing increased or similar issues with recent > Firefox ESR builds? Have you done anything that helps/corrects any of > these issues? > > Thanks for any feedback, > Joel > > ----------------------------------------- CONFIDENTIALITY NOTICE > > This message and any attachments are from the NAIC and are intended > only for the addressee. Information contained herein is confidential, > and may be privileged or exempt from disclosure pursuant to applicable > federal or state law. This message is not intended as a waiver of the > confidential, privileged or exempted status of the information > transmitted. 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