Greetings fellow Listers, We have a user base of 600+ desktops, virtualized through VMWare. Win7SP1 fully patched 64-Bit. FF ESR 52.5.0 with CCK2. Flash 27.0.0.187 Plug-in.
Our biggest issue is the initial startup “hang.” Website (home page) fails to load for some minutes, and overall performance is sluggish. (The home page is on an internal server, and has zero issue in other browsers.) One fix we’ve discovered is to completely uninstall FF, and delete all traces from the installation from the drive… then reinstall FF. Another fix is to “refresh” FF. This is problematic, due to CCK2 lockdown, and user privilege. The natives are definitely restless. If you’ve never been witness to an IT manager having a litter of kittens in your cube, let me assure you it is as unpleasant as it sounds. Any help/suggestions/fixes would be welcome, and appreciated. All the best, John Robben Special Projects – Enterprise Solutions Technical Services Division National Association of Insurance Commissioners 1100 Walnut St. Suite 1500 Kansas City, MO 64106-2197 USA From: Enterprise [mailto:[email protected]] On Behalf Of Joel Baltazor Sent: Friday, December 1, 2017 10:32 AM To: [email protected] Subject: [Mozilla Enterprise] Crashes and Slowness with recent ESR Hi everyone, We've been experiencing an increase in reports of issues with Firefox lately and I'm wondering if I'm not alone. I'm getting reports (randomly) for these issues: -Firefox freezes with spinning mouse wheel indicator. Program goes not responding for a few seconds, and then resumes. Restarting Firefox generally clears this condition, but it will re-occur after several hours of uptime and seems to be related to the number of tabs open: the more tabs, the quicker this issue occurs. -Websites loading extremely slow: Firefox will show "loading" indicator for many second/minutes. Sites almost always eventually load, but we see load times measures in minutes, not < 5 seconds. This happens to internally-hosted sites (Intranet) as well, not just Internet sites. On the same computer Internet Explorer will load the same sites quickly, without delay (including the Intranet sites). The frequency of this seems to decrease if we clear Firefox's on-disk cache. We're testing disabling on-disk cache globally, but are still getting these reports with on-disk cache disabled & cleared. -Firefox crashes resulting in crash reporter launching. For the past ~2 weeks I'm getting a flood of these reports. The crash reports always match this: https://crash-stats.mozilla.com/signature/?product=Firefox&signature=shutdownhang%20%7C%20nsThread%3A%3AShutdown%20%7C%20nsUrlClassifierDBService%3A%3AShutdown&date=%3E%3D2017-11-24T10%3A10%3A10.000Z&date=%3C2017-12-01T10%3A10%3A10.000Z#summary I see https://bugzilla.mozilla.org/show_bug.cgi?id=1408631 discussed the same crash signature being uplifted to ESR, but was not possible due to some changes in the newer code? The crash-stats Reports/Graphs seem to indicate that I'm not the only one experiencing this type of crashing in the past few weeks. To compare config/environment notes we use: -Latest Firefox ESR (52.5.0) (99% 32-bit, but a few use 64-bit Firefox) -Redirected user profiles to network shares (99% have this, but the remaining 1% that have locally-stored profiles also experience some/all the above issues). -CCK2 for configuration/settings -Win 7 SP1 - all latest updates -Latest Flash Player plugin (27.0.0.187) I've been racking my brain trying to figure out if any of this is environmental/configuration related or if some/all are bugs in Firefox. Is anyone else experiencing increased or similar issues with recent Firefox ESR builds? Have you done anything that helps/corrects any of these issues? Thanks for any feedback, Joel ----------------------------------------- CONFIDENTIALITY NOTICE This message and any attachments are from the NAIC and are intended only for the addressee. Information contained herein is confidential, and may be privileged or exempt from disclosure pursuant to applicable federal or state law. This message is not intended as a waiver of the confidential, privileged or exempted status of the information transmitted. Unauthorized forwarding, printing, copying, distribution or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or by forwarding it to the NAIC Service Desk at [email protected].
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