On Jun 21, 2010, at 5:44 AM, Damion Alexander wrote: > > > Following the suggestions in this thread I hit all the major points such as > contacts, things to watch out for etc. The wisdom of writing for the > "competent sysadmin", helped me the most. I know (or at least assume I know) > the skill level of the remaining sysadmins, and it's a pretty wide range. > Trying to make it useful for all of them made it an overwhelming task to try > to accomplish in a short time frame. Focusing only on the details that makes > our setup unique, made it a simple task. > > Thanks, > > Damion
I'd like to add one more point to this discussion. Write for the hypothetical competent sysadmin, but make sure it's a hypothetical competent sysadmin responding to an emergency at 3am. If the documentation is not clear enough that a bleary eyed fuzzy brained sysadmin can't follow it when responding to an emergency in the middle of the night, it's not good enough. Benjamin Krueger benja...@seattlefenix.net
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