On Mon, Feb 4, 2013 at 3:20 AM, Oliver-Rainer Wittmann < orwittm...@googlemail.com> wrote:
> Hi, > > > On 17.01.2013 22:06, Hagar Delest wrote: > >> Le 17/01/2013 03:16, Rob Weir a écrit : >> >>> So let's play detective here, and "think like a bug". If something >>> went wrong, what are likely causes? >>> >> >> I just remember this one on the forum very recently: >> http://forum.openoffice.org/**en/forum/viewtopic.php?f=15&t=**58773<http://forum.openoffice.org/en/forum/viewtopic.php?f=15&t=58773> >> >> Extensions may be involved, perhaps because of an update process? >> >> I should be able to have access to a crashing profile this weekend >> (depends on the weather and the snow on the road...) >> >> > Sorry for the long silence. > > I got an influenza the 18th which knocked me down for 8 days. > Back in the office last week I need to renew my complete system - harddisk > crash. > Now, back from FOSDEM I am back on this topic. > sorry for all your troubles...but I'm happy you got to go to FOSDEM > > Here is what I have already figured out about the crashes which seemed to > be caused by a "corrupted" user profile: > A "migrated" OOo 3.3 user profile causes crashes triggered by the update > check for extensions. The update check for extensions is triggered by an > enabled update checked for the application. The internal details are that a > C++ exception is not caught by the program code. The extensions which are > causing the problems are the OOo 3.3 bundled extension which are three > dictionaries. The installation process removes these extensions which are > located in $InstallationFolder/share/**extensions/, but the entries of > their existences stored in the user profile survived. Thus, these > extensions are accessed, but are not found. Some program code reacts on > this situation - the faulty code not. > > Currently, I have not observed a crash with a new user profile. > > I am currently trying to collect "corrupted" user profiles from users who > are reporting such crashes. > I already got two and I had my own one. > If somebody is in contact with such users or have such user profiles at > hand, please share them (if possible). > > Best regards, Oliver. > -- ---------------------------------------------------------------------------------------- MzK "A great deal of talent is lost to the world for want of a little courage." -- Sydney Smith