On Mon, Feb 4, 2013 at 3:20 AM, Oliver-Rainer Wittmann <
orwittm...@googlemail.com> wrote:

> Hi,
>
>
> On 17.01.2013 22:06, Hagar Delest wrote:
>
>> Le 17/01/2013 03:16, Rob Weir a écrit :
>>
>>> So let's play detective here, and "think like a bug".  If something
>>> went wrong, what are likely causes?
>>>
>>
>> I just remember this one on the forum very recently:
>> http://forum.openoffice.org/**en/forum/viewtopic.php?f=15&t=**58773<http://forum.openoffice.org/en/forum/viewtopic.php?f=15&t=58773>
>>
>> Extensions may be involved, perhaps because of an update process?
>>
>> I should be able to have access to a crashing profile this weekend
>> (depends on the weather and the snow on the road...)
>>
>>
> Sorry for the long silence.
>
> I got an influenza the 18th which knocked me down for 8 days.
> Back in the office last week I need to renew my complete system - harddisk
> crash.
> Now, back from FOSDEM I am back on this topic.
>

sorry for all your troubles...but I'm happy you got to go to FOSDEM


>
> Here is what I have already figured out about the crashes which seemed to
> be caused by a "corrupted" user profile:
> A "migrated" OOo 3.3 user profile causes crashes triggered by the update
> check for extensions. The update check for extensions is triggered by an
> enabled update checked for the application. The internal details are that a
> C++ exception is not caught by the program code. The extensions which are
> causing the problems are the OOo 3.3 bundled extension which are three
> dictionaries. The installation process removes these extensions which are
> located in $InstallationFolder/share/**extensions/, but the entries of
> their existences stored in the user profile survived. Thus, these
> extensions are accessed, but are not found. Some program code reacts on
> this situation - the faulty code not.
>
> Currently, I have not observed a crash with a new user profile.
>
> I am currently trying to collect "corrupted" user profiles from users who
> are reporting such crashes.
> I already got two and I had my own one.
> If somebody is in contact with such users or have such user profiles at
> hand, please share them (if possible).
>
> Best regards, Oliver.
>



-- 
----------------------------------------------------------------------------------------
MzK

"A great deal of talent is lost to the world
      for want of a little courage."
                             -- Sydney Smith

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